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I need to refund charges on my Apple bill that I don't recognize

I would like to speak with a live representative to resolve my issue. Please provide .



[Re-Titled by Moderator]


iPhone 8, iOS 12

Posted on Aug 16, 2023 5:04 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 2:13 PM

We cannot know. We are not Apple. As your fellow end users we have no more access to Apple databases than you. We cannot "provide."


Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article.


2 replies
Question marked as Top-ranking reply

Aug 16, 2023 2:13 PM in response to cherise36

We cannot know. We are not Apple. As your fellow end users we have no more access to Apple databases than you. We cannot "provide."


Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article.


I need to refund charges on my Apple bill that I don't recognize

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