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New air pods will not charge or light up

I have a brand new pair of air pods bought in Oct 2022 that are just now being used and the case will not light up or charge.


Posted on Aug 17, 2023 9:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 11:14 AM

Hi maralee79, welcome to the Apple community

I hope you are doing well 🤗



If your AirPods won't charge, there are a few other things you can try :

  1. Try using a different charging case to see if that resolves the issue.
  2. If you are using a third-party charging case, try using an Apple-branded case.
  3. Reset your AirPods Pro.


I invite you to try this :

1/ Put your AirPods in their charging case, and close the lid.

2/ Wait 30 seconds.

3/ Open the lid of your charging case.

4/ With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.

5/ Tap Forget This Device, and tap again to confirm.

6/ With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7/ Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.


-If your AirPods won't connect - Apple Support

-If your left or right AirPod isn't working - Apple Support

-If your AirPods won’t charge - Apple Support

-How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

-How to reset your AirPods and AirPods Pro - Apple Support



If the issue is not resolved feel free to come back to us or contact Apple support for more information.

Apple support is available here: Assistance - Apple


See you soon👋

Julio

1 reply
Question marked as Top-ranking reply

Aug 17, 2023 11:14 AM in response to maralee79

Hi maralee79, welcome to the Apple community

I hope you are doing well 🤗



If your AirPods won't charge, there are a few other things you can try :

  1. Try using a different charging case to see if that resolves the issue.
  2. If you are using a third-party charging case, try using an Apple-branded case.
  3. Reset your AirPods Pro.


I invite you to try this :

1/ Put your AirPods in their charging case, and close the lid.

2/ Wait 30 seconds.

3/ Open the lid of your charging case.

4/ With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.

5/ Tap Forget This Device, and tap again to confirm.

6/ With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7/ Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.


-If your AirPods won't connect - Apple Support

-If your left or right AirPod isn't working - Apple Support

-If your AirPods won’t charge - Apple Support

-How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

-How to reset your AirPods and AirPods Pro - Apple Support



If the issue is not resolved feel free to come back to us or contact Apple support for more information.

Apple support is available here: Assistance - Apple


See you soon👋

Julio

New air pods will not charge or light up

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