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How to set up ipad with another apple id when the old user has died

I have been given an old ipad and the owner is no longer around. I am wanting to set it up with my apple id so a friend can use it. How do I clear it to allow this.

Posted on Aug 23, 2023 5:03 PM

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Question marked as Top-ranking reply

Posted on Aug 23, 2023 5:15 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


1 reply
Question marked as Top-ranking reply

Aug 23, 2023 5:15 PM in response to Marlsanne

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


How to set up ipad with another apple id when the old user has died

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