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The number for two authentication is not my number and I can't log into icloud because of that? How do I get it back?

the email and password are correct and I used them until today on the phone and when I signed out and tried to log in on a new phone, since then I have not been able to log in again...

The number for two authentication is not my number and I can't log into icloud because of that? How do I get it back? It is asking me for a verification number that is on an unknown number. It is very important for me to return all the information I have on my phone as soon as possible. Thank you

iPhone 12

Posted on Aug 29, 2023 1:11 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 8:35 PM

Add your old number from web account see a thread How to find my phone - Apple Community

To set up old iCloud account in new iPhone .

The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone .

If you don't remember the trusted number and yet it is verified in the account , visit your cellular service centre with personal identification proofs , the number can be obtained from them .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support

3 replies
Question marked as Top-ranking reply

Aug 29, 2023 8:35 PM in response to Stojadinovic1

Add your old number from web account see a thread How to find my phone - Apple Community

To set up old iCloud account in new iPhone .

The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone .

If you don't remember the trusted number and yet it is verified in the account , visit your cellular service centre with personal identification proofs , the number can be obtained from them .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support

Aug 29, 2023 2:21 PM in response to Stojadinovic1

Stojadinovic1 wrote:

the email and password are correct and I used them until today on the phone and when I signed out and tried to log in on a new phone, since then I have not been able to log in again...
The number for two authentication is not my number and I can't log into icloud because of that? How do I get it back? It is asking me for a verification number that is on an unknown number. It is very important for me to return all the information I have on my phone as soon as possible. Thank you

See your other post.

The number for two authentication is not my number and I can't log into icloud because of that? How do I get it back?

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