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I bought an older iPad and they have forgotten the pass code any advice

How to reset ipad 2

iPad Pro (2nd generation)

Posted on Aug 29, 2023 3:42 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2023 3:53 PM

Any device should not be purchased unless it has been reset to Factory Settings. You are likely to run into an Activation Lock that would also require the original owners Apple ID and Password. Without that information the device will be useless. Do you know the original owner of the iPad and sure that it is not stolen? With that said, here is the procedure to reset the Passcode to see where it will take you.

If you forgot your iPad passcode - Apple Support

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Question marked as Top-ranking reply

Aug 29, 2023 3:53 PM in response to 1395manual

Any device should not be purchased unless it has been reset to Factory Settings. You are likely to run into an Activation Lock that would also require the original owners Apple ID and Password. Without that information the device will be useless. Do you know the original owner of the iPad and sure that it is not stolen? With that said, here is the procedure to reset the Passcode to see where it will take you.

If you forgot your iPad passcode - Apple Support

Aug 30, 2023 7:47 AM in response to 1395manual

If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Aug 29, 2023 3:58 PM in response to 1395manual

Return it and request a refund.


If the forgot the passcode, they would have not removed it from their iCloud account and restoring it will likely cause activation lock to kick in which cannot be bypassed.


If you can be reasonably sure they removed it from their Apple ID, and have turned off Find My, you may be able to restore it using a computer. click here ➜ Restore your iPhone, iPad, or iPod to factory settings - Apple Support




I bought an older iPad and they have forgotten the pass code any advice

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