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old ipad

got an old iPad from my mother and she doesn't remember the iCloud password to disable activation lock. and we've tried every password we could think of. and we've tried password recovery , but it says that the identification answers are wrong but we know there right. what do we do .

Posted on Sep 9, 2023 1:53 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2023 2:00 PM

she doesn't remember the iCloud password to disable activation lock.


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 

See this Apple article: If you forgot your Apple ID password

If you forgot your Apple ID password - Apple Support

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


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See -> How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



1 reply
Question marked as Top-ranking reply

Sep 9, 2023 2:00 PM in response to hotgirl100

she doesn't remember the iCloud password to disable activation lock.


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 

See this Apple article: If you forgot your Apple ID password

If you forgot your Apple ID password - Apple Support

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


-----

See -> How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



old ipad

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