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iPad Pro 11 screen keeps freezing

In the past few days my screen keeps freezing while streaming news. I’m able to unfreeze by closing the app and relaunching the app. I have done multiple hard shutdown and restart of the iPad but the problem persists. This iPad is almost always powered by a charger and I’ve watch news continuously for hours without this problem. Can anyone share a solution? Thanks


[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Sep 18, 2023 7:22 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2023 11:33 PM

Response to : Bm1101 ; iPad Screen Freezing


The following support article discusses what to do if your screen is blank or frozen :


If your iPad won't turn on or is frozen - Apple https://support.apple.com/en-us/HT212017


3 replies

Sep 20, 2023 2:28 AM in response to Bm1101

Starting at the beginning (acknowledging that you may have already tried some of this), try a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro 11 screen keeps freezing

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