MacBook Pro and Mail

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MaestroAlex Author

Level 1

4 points

MacBook Pro and Mail

MacBook Pro is not updating Mail on my iPhone and iPad. However, iPhone updates MacBook Pro.

MacBook Pro 15″, macOS 10.15

Posted on Oct 24, 2023 1:19 PM

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Answer 1

Top-ranking reply

DerekM87

Community Specialist

Oct 25, 2023 1:55 PM in response to MaestroAlex

MaestroAlex,

Thanks for confirming.

If it's a Gmail account, you're safe to delete the account and then re-add it. This doesn't delete your emails from other devices, it just removes them from this device and redownloads them. Generally this will address most sync issues.

Log out of or remove email accounts in Mail on Mac - Apple Support

If the issue persists after this, try starting your Mac up in safe mode and run the same test. Delete an email and see if it is reflected on your other devices.

Start up your Mac in safe mode - Apple Support

If it works properly in safe mode, restart your Mac to exit safe mode and test again.

Let us know the results from there.

Cheers!

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Answer 2

DerekM87

Community Specialist

Oct 25, 2023 12:19 PM in response to MaestroAlex

Hey MaestroAlex,

To clarify, are you unable to send emails, receive emails, or both on your Mac? For example if you send an email to yourself, does it come through? If not, we'd advise you start with the relevant resource here:

Troubleshoot email problems in Mail on Mac - Apple Support

Also, is this an iCloud or a third-party account? Let us know and we'll follow up from there.

Cheers!

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Answer 3

MVegas21

Community Specialist

Oct 25, 2023 1:35 PM in response to MaestroAlex

Hi MaestroAlex,

We may still need a few more details. Are you using an iCloud Mail account? If so, see if these steps help: If iCloud Mail isn't working

If you need more help, reply with the answers to these questions:

To confirm, what changes are you referring to?
If you check webmail, does it seem to reflect the changes?

Regards.

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Answer 4

MaestroAlex Author

Level 1

4 points

Oct 25, 2023 12:41 PM in response to DerekM87

Hey DerekM87

I can send and receive emails on my Mac. I also receive the same emails on my iPhone and iPad. The problem is that if I amend, save, delete or anything else on my Mac, the changes are not made on my iPhone or iPad. Conversely, if I make the change on my iPhone or my iPad, the change is also made on my Mac. In other words, Sync seems to work from iPhone/Pad to Mac, but not from Mac to iPhone/IPad.

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Answer 5

MaestroAlex Author

Level 1

4 points

Oct 25, 2023 1:42 PM in response to MVegas21

MVegas21

I do have an ICloud Mail account and it is working perfectly. It's my Gmail account that screws up.

By changes, I mean if I get an email on my Gmail account, and delete it on my Mac, it deletes it on all of my devices, as it should. If I delete it on my iPhone/IPad, it will not delete on my Mac, and it should. If mark the email as read on my Mac, it is not marked as read on my other devices. If I mark it as read on the other devices, it is not marked as read on my Mac. Etc.

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Answer 6

MaestroAlex Author

Level 1

4 points

Oct 26, 2023 7:28 AM in response to DerekM87

DerekM87

Your instructions hit the nail on the head. The only thing I did different was after I deleted the Gmail account, I shut down my computer for about 5 minutes. After restarting, I added back the Gmail account and began downloading the 46K messages back to the application! The sync problem is solved (I have tested all of my devices and they sync correctly with any change in an email).

Thank you.

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