You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Rebbee1
Rebbee1 Author
User level: Level 1
4 points

App Store app is not working on new iPhone

I have a game Yatzee Addict that was installed on my iPhone 8. I just upgraded to an iPhone 14. I transferred the data but this app immediately crashes when I try to run it. My phone is fully updated, has been restarted several times. The application has been uninstalled and reinstalled. My husband updated his phone and the game runs on his iPhone 14. Seems like it is still trying to run the old iPhone version and not the new one. Any ideas?

iPhone 14 Pro, iOS 17

Posted on Oct 24, 2023 9:48 PM

Reply
Question marked as Top-ranking reply
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,205 points

Posted on Oct 25, 2023 2:16 PM

If you have removed the app, force-restarted, and re-downloaded the app, you’ve done what can be.


Contact the app developer, as a starting point: Contact a third-party vendor - Apple Support

View in context

Similar questions

3 replies
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,205 points

Oct 25, 2023 6:07 PM in response to Rebbee1

Rebbee1 wrote:

It seems like it’s trying to download an old bersion. Is there a way to get the app to download it like it’s brand new instead of a stored version?


App Store for an iPhone running on current iOS (17.1) don’t download old versions. Apps do occasionally contain latent bugs, including those bugs specific to certain devices and device configurations, and those bugs involving iCloud data, apps getting tangled with add-on first-few-hops VPN apps, among other potential causes of app crashes. Contact the app provider.

Reply

App Store app is not working on new iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up