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Why is my account disabled in App Store

I’m trying to update my apps in App Store and it’s saying that my account is disable

iPhone 13, iOS 16

Posted on Oct 25, 2023 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 7:52 AM

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.


2 replies
Question marked as Top-ranking reply

Oct 25, 2023 7:52 AM in response to born178

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.


Oct 25, 2023 7:53 AM in response to born178

Hello,


Thank you for posting the message you are seeing: "Your account has been disabled in the App Store and iTunes". This is not something you can fix yourself and Apple provides a contact link for this specific issue. Simply tap or click here to speak with Apple --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Why is my account disabled in App Store

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