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Hello support community
I've read other threads, but can't find one that covers my situation.
I can get to the log-in page in Safe Mode, but the keyboard doesn't respond & the cursor is frozen, so I'm completely locked out.
If some kind person could help me out, I'd really appreciate it, as I'm 72y/o, & prone to confusion issues brought on by head traumas.
Best wishes
John
iMac 21.5″ 4K, macOS 13.4
Wow WheelieNick, I wasn't expecting a reply so soon & guess what? You nailed it. YAY!
I did the unthinkable & plugged in a MicroSoft Mouse, & the keyboard's working too.
Thanks so much for your brilliant help, you're a champion. 👍
Are you using a wired mouse and keyboard while doing this? If not, try that, it could have something to do with your bluetooth connection
Unable to log into 2017 iMac which has a full disc
