Apple TV not showing up in remote app

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Level 1

7 points

Apple TV not showing up in remote app

A few weeks ago, my Apple TV (ios 17.1, Apple TV HD Mode A1625) started to not show up in the remote app on my iphone (13 pro, ios 17.1.1) anymore. My other Apple TV (4k version) still does.

What I tried so far at my apple TV:

Power cycle (powerless gor more than 5 minutes)
Complete reset to factory defaults and new setup with my iphone
Removed iphone from remote devices and repaired again

What I tried on my iphone:

Hard reboot (volume up, down, power button)

I see it in my home app and I can click on the remote icon, but when it then switches to the remote app, There is still only the other apple TV in the dropdown menu on top.

Posted on Nov 26, 2023 2:47 AM

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Answer 1

Top-ranking reply

NeighborBob

Level 1

4 points

May 15, 2024 4:19 PM in response to hendrik195

Can you explain what you did? I have the same problem. My ATV is connected via Ethernet only and my iPhone 13 can’t connect to it bus the remote app, very frustrating.

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Answer 2

Jul 16, 2024 5:03 AM in response to Joshop123

Apple TVs view Ethernet connections as a separate network [from] WiFi .

It can, but not necessarily. It depends on the router settings. It is possible to set it up as all one big logical network, where local network devices all can communicate with each other.

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Answer 3

hendrik195 Author

Level 1

7 points

Nov 26, 2023 7:26 AM in response to hendrik195

It’s now also gone on the iPad without doing anything

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Answer 4

Jul 15, 2024 6:53 PM in response to hendrik195

After months of having the same issue, I have figured out the solution!!! Apple TVs view Ethernet connections as a separate WiFi network. When you’re trying to use your phone whilst it’s on WiFi wireless, and your Apple TV is on WiFi Ethernet, it can’t detect the TV on the network so shows no devices:) try changing your TV’s connection to a wireless WiFi connection instead, it worked for me!

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