Updated to iOS17.1.2: Receiving "Verification Failed: There was a problem connecting to the server."

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Updated to iOS17.1.2: Receiving "Verification Failed: There was a problem connecting to the server."

I updated to the latest iOS17.12 a few days ago. Everything was fine until I needed to accept "New iCloud Terms and Conditions". When I click on it, I received "Verification Failed" per the subject line.

When I click into "AppleID", then "Sign-In & Security", I get the message:

"Account Details Unavailable: If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline."

When I click "Get Verification Code", I receive a pop up with the 6 digit code. However, this code doesn't appear on any of my other Apple devices.

I have restarted the iPhone multiple times, as well as my other Apple devices (MacBook, iPad, Watch, etc). I would prefer not to do a factory reset, as since this update, my iCloud has not been backing up my data - and I have quite a few photos, videos, etc. that I would like to retain. Absolute worst case, I can copy them all off manually, but would prefer alternative options?

For clarity, I have tried this with 5G, my home wifi, and my office wifi. Same result each time. I can access App Store without issues.

Suggestions?

iPhone 6s, iOS 12

Posted on Dec 4, 2023 2:08 AM

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Answer 1

Top-ranking reply

boxofchocolates Author

Level 1

5 points

Dec 18, 2023 10:20 PM in response to boxofchocolates

So. In the interests of giving back to the community. I managed to get this figured out at the Genius Bar in Tokyo.

Simple solution, relatively speaking, although they had to search for similar issues in Japanese - there was nothing in English out there. The core of the issue seems to center around having the iPhone's region set differently than the AppleID.

So first step, check Settings -> General -> Language & Region. Make sure it's the same as your AppleID. Mine wasn't.

Second step, Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings.

This should finish with a restart of your iPhone, and you should now be able to access the server. Only annoying part is having to set up ALL of your Wifi / Cellular data access privileges for ALL of your apps, but this sure beats losing everything in iCloud.

Thank you to the Shinjuku Apple Store Geniuses. Saved the day!

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Updated to iOS17.1.2: Receiving "Verification Failed: There was a problem connecting to the server."

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