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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPad that I have never used myself. It was used by two different employees when I owned a business. I want to use it now for myself, but the 6-digit passcode that I have does not work. I only have 4 spaces to enter a passcode.
I really don't know which version of iPad I have, but I chose one just to complete the form.
iPad (10th generation)
If you do not have the Apple ID Password for the device, you will not be able to unlock it for your use unless you can provide the original receipt from Apple showing your name and serial number of the device. Resetting the passcode will require this Apple ID Password in order to restore the device.
This is the process to reset the passcode, but like I said, if you do not know the Apple ID Password used when initially setting it up it will forever be locked to the original owner unless they have removed it from their account.
If after restoring using the previous link to reset the passcode shows the device is locked to their Apple ID, you can request the Activation Lock removal by providing the original receipt from Apple.
Thanks.
I am the original owner, but I bought it for an employee. Thanks. I cannot afford another one now.
Restore iPad.
