Iphone permanent lock after stolen or loss declaration

when iphone is locked to this screen « There id a problem with this iphone. This iphone was reported lost or stolen. If you found it, please go to support.apple.com/found for further instructions » there is litteraly nothing that can be done by anyone…

Context : I got my phone stolen, I do not have Applce car theft and loss, I have locked the phone into Lost mode i reported the phone as stolen and contacted apple. After talking with them I have decided to erase the phone to avoid my bank (both pro and personal) and work information to be used. So I went to Find My and erased the phone, the lost message with my infos sere still displaying on the screen. After months of not knowing where the **** the phone was I resigned and just deleted it from Find My. Almost a week ago now I have received a phone call from someone claiming to have my phone. I was surprised and happy we met, the lady gave me the phone and we left. Back home I was super cause the phone was factory knew so I started configurating the phone. Well, that happiness left me very fast. I had the hello screen then the country and language screens, then the screen asking if I want to configure the phone with another device, i chose no since I do not have an iphone anymore. Then a screen loaded and this black screen showed saying : « There id a problem with this iphone. This iphone was reported lost or stolen. If you found it, please go to support.apple.com/found for further instructions » when going to that webpage I am required to call a japanese or american number however I am in France. i have contacted apple and send the receipt via chat with the box and the phone. They told me they can’t do anything nor take the iphone back at an apple store. I then asked them to send me a return label as mentioned on the website they told me that it was also not possible since the instructions only work for Japan and USA. So I do not know what to do with it, I don’t want to waste energy or false hope with it. I am going to throw it away even if I believe this is a huge waste. I know they can do something about it, they can unlock it and resell it instead of wasting a perfectly good phone.


One good thing is that it shows that their tech and measure to deter thieves are evolving and are being more and more difficult to bypass. However it is also a problem for those who want to buy preloved iphones. There is literally no way you can tell the phone is blocked without trying to go through the configuration process because there is no locked screen nothing, just this screen that pops up after a few steps.

Posted on Jan 4, 2024 4:07 AM

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Posted on Jun 27, 2024 3:13 AM

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3 replies

Jan 4, 2024 4:12 AM in response to Habi99

Don'ts

If the device is removed from an account after it is erased, Activation Lock will be turned off. This allows another person to turn on and use the device.


An example of my iPhone 5 is given in the GIF below. There is no "Undo" after you remove it from your account.





Apple ID and Activation Lock


iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



Jan 4, 2024 4:19 AM in response to Habi99

ADDITIONAL information, I think i forgot some stuff.


  • the IPhone was deleted from Find My by myselft
  • i am the owner of the iPhone and have the receipt from the store I bought it from
  • I remember the icloud credentials no issue with that, i use them on my iPad Pro and Macbook Pro
  • I do not have the possibility to enter any credentials. The blocking message display right before I can even choose a WIFI network to connect to so there is nothing that can be done
  • I do not think it is Activation Lock or it is a stronger Activation Lock because it really do not allow to type in an iCloud ID or password. You literally can’t do anything.

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Iphone permanent lock after stolen or loss declaration

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