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Mail on MacBook constantly unable to recognise Hotmail account name & password (and app-specific password)

As title says, my MacBook's Mail is now not recognising my Hotmail account which I have used in Apple products for 10+ years.


I have tried doing the below, which is the top recommended for this issue on the Community pages - in 2 different ways: by adding the app-specific password first and then closing Mail first then waiting 5 mins to open it again, by closing Mail then adding the app-specific password then closing for 5 mins and reopening.

Mail will work again and sync emails... but then it asks me for my password again?


While in Hotmail, Go To:

  1. User Name(Top-Right)
  2. View account (Second Option Down)
  3. Security (third tap in from top-left)
  4. More security options (Far-Right)
  5. App passwords (Third Pane Down)
  6. Create a new app password
  7. Click Done
  8. Use that app-specific password in the Mail app on your MacBook Pro.


ALSO - I have gone to my Macbook's System Preferences, Internet Accounts, and changed the password there to the app-specific password to match what I've inserted in Mail. Still does not work.


Extra info:

Mail on my iPhone working normal as ever.

Have tried changing my password to see if that's the problem - Mail not accepting this either.

Hotmail working perfectly fine in browsers.

Have restarted my MacBook several times before/after inserting new password into Mail/System Preferences.

Have deleted my Hotmail account from Mail, then added it again. I'll add the app-specific email after I am adding the account again, it will sync up all of my Hotmail inbox, work for 5 minutes, and suddenly it'll ask me for my password again and stop syncing.


I am losing my wits trying to solve this - HELP!


MacBook Pro 13″, macOS 14.2

Posted on Jan 29, 2024 2:25 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 2:33 PM

deleting the actual Hotmail account on Mail App on my MacBook and setting it up again as an Exchange account worked out!!!

52 replies

Mail on MacBook constantly unable to recognise Hotmail account name & password (and app-specific password)

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