Vision Pro displays the wrong strength of my lenses

I had the same issue so I went to the local Apple store and showed them first hand but they didn't know why the mismatch. They asked me to call Apple support.

So I contacted Apple support and they sent me a replacement pair. But I experienced the same issue with the replacement pair.

I called Apple support again and the person I spoke to did some research and found this article that basically says it's supposed to be this way. See the section 'If you wear reader eyeglasses' here: Using Apple Vision Pro with vision prescriptions and vision conditions - Apple Support

TL;DR

...

They come in three strengths:

* +0.75 to +1.25D 

* +1.50 to +1.75D

* +2.00 to +2.75D

...

In Settings, they appear as: +0.25D, +0.50D, or +0.75D, depending on the ZEISS Optical Inserts purchased. 

...

It would be good if the Reader Inserts settings screen would have some note to that fact, or for that matter show both the desired/effective magnification along with the actual lense magnification, so it wouldn't be confusing to users or lead us to think it is a mismatch.

It would also be good if more folks at Apple support and folks at Apple store knew of this article and how this is supposed to work. But it's a new product - an exciting one at that - we're all learning more about it every day.

I have the exact same problem. Also, I don't think the inserts make much difference in my vision. Has anyone else noticed this?

To ☮:

You are over-thinking this... just go to your eye doctor and get your Rx. If you need reading glasses, they should include it in your Rx (if you are over age ~40, you probably need a reading glass correction). Apple (or Zeiss) will then make the correct lens for you Rx. Apple has completed a lot of research to convert your Rx to the correct Rx for the AVP... I don't think your guess for the AVP Rx is going to provide a better result (others in this thread apparently don't believe this!).

Also, include your age when you send your Rx to Apple. Apple states they will add a "correction" if you are over a certain age (I forgot what age they stated... possibly 45-50). I assume they do this in case your Rx doesn't include a reading glass adjustment and you are older).

Note: Some people have stated the reader correction makes no difference (probably because the correction is so small). The benefit is unlikely to be obvious until you are wearing the AVP for an hour or so and your eyes become fatigued (without the correction). They may not even attribute this fatigue to a "too strong" Rx and just think the AVP is inherently uncomfortable.

It makes sense to me that the actual Rx for readers would be a smaller correction. Reading glasses assume you are looking at something ~12” away. The built-in AVP optics apparently create a focal point ~5-6’ away. Everything would look blurry if you used an “actual” +2.0 correction for the AVP readers. Apple corrects the reader Rx to for the increased focal distance.

This is just my guess… but I think it is a good guess.

Citrite wrote:

Apparently, it is expected. See Using Apple Vision Pro with vision prescriptions and vision conditions - Apple Support

for an explanation.

TL;DR

They come in three strengths:

* +0.75 to +1.25D

* +1.50 to +1.75D

* +2.00 to +2.75D

In Settings, they appear as: +0.25D, +0.50D, or +0.75D, depending on the ZEISS Optical Inserts purchased.

Same - my +1.5/1.75 show up as +.50's.

Apparently, it is expected. See Using Apple Vision Pro with vision prescriptions and vision conditions - Apple Support for an explanation.

TL;DR

They come in three strengths:

* +0.75 to +1.25D

* +1.50 to +1.75D

* +2.00 to +2.75D

In Settings, they appear as: +0.25D, +0.50D, or +0.75D, depending on the ZEISS Optical Inserts purchased.

Apple Vision Pro Prescription Inserts: A Tale of Woes and Wonders

Dear Apple Community,

I recently purchased a pair of Apple Vision Pro, and while I absolutely adore them, I've encountered a series of issues with the prescription inserts. Allow me to regale you with my saga of frustration and fascination.

1. Off-centered inserts: No matter how many times I've tried to adjust them, the prescription inserts just won't stay centered. It's like they have a mind of their own, and they're determined to make my vision experience as off-kilter as possible.
2. Left-to-right stretching: As if the off-centeredness wasn't enough, the inserts also cause a stretching effect from left to right. It's like I'm living in a Salvador Dalí painting, but without the artistic charm.
3. Vanishing prescription numbers: The prescription numbers displayed on the Apple Vision Pro seem to be playing a game of hide-and-seek with me. They appear, disappear, and sometimes even morph into completely different numbers. It's a mystery worthy of Sherlock Holmes.
4. Disappointing Apple Store experience: My visit to the Apple Store at Aventura Mall left much to be desired. Despite their best efforts to measure my glasses and provide new inserts, the issues persisted. To make matters worse, they didn't even take note of my problem or acknowledge my appointment.

Despite these challenges, I've decided to keep my Apple Vision Pro because, well, they're just too darn awesome. I'll be returning the prescription inserts and using the device without them, even if it means sacrificing a bit of visual clarity.

So, dear Apple Community, I share my story in the hopes that others can learn from my experience and perhaps even offer some advice or support. Together, we can continue to explore the wonders of the Apple Vision Pro, one quirky adventure at a time!

Same here. I use 2.0 readers but I can use VP without lenses. Might be better with them when this bug is worked out, but my 2.0 lenses are showing as .75.

Hello vwh94010!

Yes, you're right. This probably is a software bug; especially with the fact that kwfalwell and others are also experiencing the same issue.

You should contact the Official Apple Support and tell them what's wrong.

I hope this helps!

The same thing occurs to me as my 1.50 to 1.75 readers show up as .50, silly oversights by Apple. However, while I can't read the small print on my phone without readers, I can't tell a difference with or without the inserts in the AVP. So, I wonder if they are doing anything at all.

I switched to the 21W Lightseal and removed them completely, I can't tell a difference at all and when testing the magnification, they don't seem to do anything. Seems like the readers might be somewhat of a gimick.

Your guess is as good as any, but I am not even convinced the readers are providing any benefit on the lower level.

I have the 2.00 - 2.75 that show as .75 and my vision in the AVP is as good without them as with them. I have removed them.

Have you been able to verify that ~5-6’ away distance? I've been trying to find Apple documentation on the focal distance so that I can get a correct prescription to use with it.