You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why have I been given a credit note instead of a refund.

I inadvertently forgot to cancel

my free trail for Duolingo. I cancelled it the same day the £119.20 was taken from my account.

Why have I been given a credit note instead of a refund?

iPhone 12 Pro Max, iOS 17

Posted on Mar 25, 2024 9:02 AM

Reply
3 replies

Mar 25, 2024 9:16 AM in response to Claudette 22

Cancelling a free trial does not grant a refund after it was charged. You need to cancel free trials at least 24 hours before the trial ends to avoid being charged.


If you do request a refund and it is approved, it will be posted to the same card used to make the purchase. If you had cancelled or removed that card, then you will get a credit note instead. A credit note may also be given to offset a charge that shows as pending and will later be removed. If the charge shows "pending" then the money has not actually been taken from your account yet and the credit note will prevent that from happening.

Why have I been given a credit note instead of a refund.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.