Why am I not eligible to claim a refund ?

The people responding on this support forum are users like you, so unfortunately all we can do is guide you the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.

You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support

Not clear on what you mean by: "on a different game account that looked like mine". It is likely that phrase may have something to do with your request not being approved.

The game developer cannot approve refunds, but they can give you free promos codes for in-app purchases that are used in the app.

Talk with somebody by chat or on the telephone.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

hello I bought this in app purchase which was a 1 per account limited package and i didn’t receive it so I tried again to check my bank that I was charged twice for something I didn’t receive. I tried to request a refund with apple first and they said that the refund was not eligible. I then contact the company of the inapp purchase and they said I didn’t receive and I have to contact apple to get a refund. How do I contact apple for the refund.

Chikinari2 wrote:

How do I contact apple for the refund.

Use the link that was provided in the email you showed above.

It says not eligible idk if I said that already so I can’t ask for the refund