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When I try to access att.com from MacBook or iPad I get a screen that says "Something gone wrong" connect to wifi or try later.
Both devices are using wifi.
I called Att and they said use Chrome.
Do I really have to use a different browser?
MacBook Pro 16″, macOS 14.4
Are you logged into iCloud and have Private Relay enabled? I'm experiencing the same issue with it on, but if I turn it off, I can get to AT&T's login page.
M3 MB Air running 14.4.1
Are you logged into iCloud and have Private Relay enabled? I'm experiencing the same issue with it on, but if I turn it off, I can get to AT&T's login page.
M3 MB Air running 14.4.1
I had the Privacy Hide IP Address setting set to Websites and Trackers. I changed it to Trackers only and shazam! Now it works.
Go to Safari pulldown menu > Settings... > Privacy > unselect Hide IP address. Should then work.
I have the same problem on a MacBook and iPad. Both a using the most current versions of OS.
My real question is this a Apple situation or a AT&T?
Thank you so much for this solution. I had same problem. Turning off Private Relay (which I changed on my phone) corrected the problem on my iMac. (I selected "Turn off for the day.) I will do that when I need to access att.com/myatt.
Yes...I have called AT&T and they said to use another browser. I tried with Chrome and worked fine. There is a reason I don't have anymore AT&T services other than Directv.
They say they support Safari and I can access their site with no issues using Safari. Also see: https://www.att.com/support/article/email-support/KM1063685/
But sometimes trying another browser is the easiest solution and may also help you find out if the browser really is th source of the issue.
I suspect it is AT&T but can't say that for certain. I am able to access ATT.com with no issues using the current version of Safari (but I am not signing into an account there).
Can you access the site without signing in?
Can you access it using Chrome?
I don't even get to log in page. I get the something went wrong message before any pages load.
Can you access it using Chrome?
Have you tried Safari menu > Clear History on your Mac?
Restart your router and try again. I have no problem accessing ATT. Are you using any VPN service or have Content Blockers installed on Safari?
Yes, still have same problem. I have also tried a restart on both devices and still have problem
No VPN or content blockers. I have restarted the Starlink router.
Thank you! I will try that.
Thanks!
That was the exact fix for me.
it had been driving me nuts for some streaming apps that use my AT&T login to validate access.
Why can't I access ATT.com using Safari
