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I am unable to access the Home Depot website

HOME DEPOT


[Re-Titled by Moderator]

MacBook Air 11″, macOS 10.13

Posted on May 28, 2024 10:41 AM

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Question marked as Top-ranking reply

Posted on Aug 11, 2024 2:17 PM

Your work VPN is most likely not the problem. When you install a VPN profile it inserts itself into the protocol stack. Even when you aren’t using the VPN app all traffic is routed through the profile, and if something goes wrong with the profile it can block traffic.


When you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your device, then add it back (if you still want to use VPN) so it can configure itself to the new environment.


So try deleting the non-work VPN profile and restart. That will probably fix the problem.

24 replies

Aug 11, 2024 6:58 PM in response to Lawrence Finch

That worked! Thank you!


It turned out that the personal VPN was the culprit. Even though I hadn't used it in months, it was indeed running a profile in the background. It had a toggle switch, which I tried to toggle off, but it snapped right back on. So I deleted both the profile and the app, and everything is working fine now. My work VPN is still there and causing no issues, but I'll know where to look now if similar things start happening again.

Sep 3, 2024 7:41 PM in response to angelfirst

angelfirst wrote:

Access Denied
You don't have permission to access "http://www.homedepot.com/" on this server.
Reference #18.3aa01302.1716919341.4ba403b
https://errors.edgesuite.net/18.3aa01302.1716919341.4ba403b

This is what I am seeing. I don't think I am using VPN, how do I find that?

In that exact URL, a double quote mark - %22 - has become part of the address.

Is that the URL you were trying to use, or is it just a formatting accident from copying and pasting it here?


Get rid of the trailing %22 and it works just fine.

I am unable to access the Home Depot website

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