iCloud issues on iMac

Question

iCloud issues on iMac

I have an iMac Retina 5K 2019, with Mac OS Sonoma 14.5. My iCloud Drive has stopped refreshing. The indicator wheel next to iCloud Drive says it's downloading 1 item, and has downloaded zero kb of 9.9MB, and has uploaded 0kb of 7 bytes, but it doesn't progress. Internet access is normal.

When I go to System Settings and click on my name, Apple ID, there is zero response, so I can't check on the status of my Apple ID. Note that I'm accessing iCloud Drive on my iPad, MacBook Air and iPhone 15 without any issues, so there's something happening with the iMac.

I have also had issues with the iMac opening some software e.g. I tried to open a Reunion (genealogy software) file a number of times. The icon for Reunion would appear in the Dock, but the application itself would not open. Again, I'm using that software on various other devices without any problem.

Any suggestions of what to do to avoid carting the iMac into an Apple Store?

iMac (2017 – 2020)

Posted on Jul 18, 2024 4:51 AM

Reply

Answer 1

Jul 18, 2024 9:20 AM in response to johnny lightning

I don't know, but try these things-- maybe something will help:

Restart the computer (of course)
Re-start in Safe Mode. This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this:

Start up your Mac in safe mode - Apple Support

Make a new user and see if the same problem recurs with it

The idea is to find out if the problem is with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.

Reply

Answer 2

Jul 19, 2024 9:03 AM in response to johnny lightning

If the new user does't experience the same problems, then there must be some problem with your normal account. Check "System Settings>General>Login items" and see what you have that automatically runs when you login. I have none, which, I think, is the proper number.

If you have clean-up apps or anti-virus apps or things like that which start up automatically, get rid if them. Those things are known to create havoc, and they're not necessary on a Mac. Macs do a great job of that, themselves. Don't run them at all. There are a number of apps, maybe from Microsoft or Adobe that think they should be able to run all the time, but, like I said, I have none of those login items, even though I have Adobe and Microsoft apps. Compare the login items on your normal account with the new one.

What do you find?

Reply

Answer 3

Jul 18, 2024 7:59 PM in response to Richard.Taylor

Thanks Richard that seems to have worked. I’m not having the same problems as the new user. Fingers crossed things continue to go well!

Reply