The problem with playing Apple Music in Ukraine

I’m experiencing same problems with Apple Music for about a month. The only solution is to turn on some US VPN so I completely switched to my favorite Spotify.

At least Apple TV works properly, for now…

Another finding, this can be related to your provider having troubles with connection to apple music. Consider checking this with your provider. Mine is Kolo.TV and they confirmed they have troubles with connection to apple services. Will see if they can fix this.

These template responses never help. I've had the same problem for almost a month now (I am from Ukraine as well). Only the Music app on macOS works very slowly. The web version and the mobile app work without any issues

My topic about this - The playback can't keep up with the loadi… - Apple Community

Our entire family Apple Music subscription has the same issue!

it is very annoying and does not allow to listen to music normally

I started noticing the issue about two weeks ago, and my friend is also experiencing the same problem.

didn't try on Mac, but on iPhone it's just impossible to listen music

serhiy_yevtieiev Said:

"The problem with playing Apple Music in Ukraine: Problem: - music does not load or loads very slowly - it is impossible to listen to music due to constant pauses because the tracks are loading - the problem is valid on all devices Tell me how it can be done?"

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Troubleshooting Lagging Wifi on an iPhone:

If iPhone download and network activity is slow, then here are some things to consider...

A. Disable a VPN:

Are you using a VPN? If so, disable it.

B. Clear Space:

System resources may be swollen up. So, clear space. See my two User Tips:

• How to Clear Space from your Mobile Device, and What to Clear: - User Tip
• How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip

C. Clear the Temporary Internet Files:

• Cookies perform remembrance of certain site-entered data.
• Cache keeps a snapshot of the last time you visited a site.
• Go Here: Clear the History and Cookies from Safari on your iPhone, iPad, or iPod Touch - Apple Support

D. Force Close All Apps:

An app may not be responding. So, close all apps. Hold you finger down on the Bottom-left corner. As you swipe to the top-left corner, the apps will pop up. Then, close all of these open apps, by sweeping up quickly for all apps.

E. Clear Space:

Caches may have intensely uploaded. So, clear them.

Troubleshooting iPhone Storage:

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

So, what to do...

Clear Space Using my User Tips:

• How to Clear Space from your Mobile Device, and What to Clear: - User Tip
• How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip

Hena1902 Said:

"Our entire family Apple Music subscription has the same issue!: it is very annoying and does not allow to listen to music normally"

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To the OP and All Participants...

Troubleshooting iPhone Slowness in Ukraine:

Report this to Apple:

The seems to be catching on. So, get the work out to Apple. It may be a bug. Question is: "Just how many people have actually reported it to Apple?"

So, do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of your occurrences, if you don't report it to them.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Performance" for the "Feedback Type"
3. Comment: on when this all began, and how you've troubleshot it, thus far. Include the URL of this thread
4. Proceed from there as necessary

“These template responses never help. I've had the same problem for almost a month now (I am from Ukraine as well). Only the Music app on macOS works very slowly. The web version and the mobile app work without any issues”

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Investigate this:

Something’s up with the service, or there is just not enough bandwidth. So, report it Apple. If you’re not up for that, then chat with an Apple Rep. Perhaps they have an upfront answer.

To Chatting with Apple Support:

Open a New Case, and select a relevant topic that will get you the option to chat. If need be, perform a screensharing session with an Apple Rep, seen where that gets you.

Chatting with Apple:

1. Go to: https://getsupport.apple.com/topics
2. Select: a topic
3. Select: Chat to Appel Support

“I’m experiencing same problems with Apple Music for about a month. The only solution is to turn on some US VPN so I completely switched to my favorite Spotify.“

Excellent job troubleshooting!

At least Apple TV works properly, for now…”

Report this as a Bug Fix to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of your findings, if you don't report it to them.

1. Go Here: Feedback - Apple Music - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on your fix and how you can across it. Include the URL of this thread.
4. Proceed from there as necessary

So for me it works the next way: on wifi it doesnt play properly, can start stream eventually, but not in lossless/hi-res. On cellular it plays perfectly well. In safe mode it plays perfectly well. Over wired network connection it plays but only lossy. Reauthorizing computer, suggestion from apple aupport, helped but not for long. Music started the streaming, but after a couple of songs issue came back. I experienced some time when music played well over wifi, but then it broke again. All software is updated to latest and greatest versions. Nice catch if this could be country related, but why then it plays in safe mode and over cellular?:) Try my workarounds, will it work for you? Im going to raise this issue futher to apple.