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Issue with Apple Music on Android: Account Limit Reached After Changing Apple ID Email

Hello everyone,


I'm using an Android-based portable audio player that runs the Apple Music app. Everything was working fine until I changed the email associated with my Apple ID. After that, the app prompted me to sign in again. I logged out and used my new email to log in successfully. However, when I try to access my music library, I receive an error message saying, "Account Limit Reached."

It says that I've used too many Apple IDs on this device, but I've only ever had one Apple ID account—I just updated the email. Unfortunately, I can’t sign in with the previous email since I've already changed it.


I've already tried clearing the cache and data, as well as reinstalling the app, but none of these solutions have worked.


This issue doesn’t occur on any of my Apple devices (iPhone, iPad, or Mac); it's only happening on this Android player.

Has anyone else encountered this issue? Any advice on how to resolve it would be greatly appreciated!


Thank you!

Posted on Aug 22, 2024 12:26 PM

Reply
2 replies

Aug 22, 2024 12:34 PM in response to cmctyl

Has anybody else signed in on your device with their ID?


Tell Apple about this issue.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Issue with Apple Music on Android: Account Limit Reached After Changing Apple ID Email

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