Icloud Advanced Data Protection Bug Prevents Log In To Icloud Via Windows App Or Via Any Browser (Using Iphone Or Windows) - Please Fix!

Question

Level 1

11 points

Icloud Advanced Data Protection Bug Prevents Log In To Icloud Via Windows App Or Via Any Browser (Using Iphone Or Windows) - Please Fix!

When I turned on advanced data protection, the windows app suddenly signed me out and refused to let me sign back in stating ‘Verification Failed:

To access your end-to-end encrypted data including passwords and other features, sign in to an Apple device to receive a verification code’.

Also unable to access any end-to-end encrypted data via iCloud (e.g. photos, despite allowing access and following steps).

Once advanced data protection is turned off, I’m able to log in fine and access normally encrypted data fine - however end-to-end encrypted data still unusable, as the same error appears: ‘Verification Failed:

To access your end-to-end encrypted data including passwords and other features, sign in to an Apple device to receive a verification code’

Clearly a bug with apple software (their software is unable to access end-to-end encrypted data) - please fix!!

Windows

Posted on Sep 3, 2024 12:58 AM

Reply

Answer 1

Top-ranking reply

Confucius-68

Level 1

20 points

Sep 6, 2024 2:07 AM in response to Starman7312

I have exactly the same issue, and I’m a very advanced and experienced IT person and can't fix it.

This must be a massive problem that Apple and Microsoft are 100% aware of. It feels as though it is in the “too hard to fix” category, so the approach is “let’s double down on pretending it doesn’t exist.” When people call support we’ll take them through the simpleton steps that don’t work but make the user feel they are listening. That is secondary (failure) demand creation at mass scale.

Reply

Answer 2

Starman7312 Author

Level 1

11 points

Oct 19, 2024 6:27 AM in response to Chef0709

Really, I have tried this (with advanced data protection off) and it fixes it temporarily - until you click on something like passwords and the same issue occurs again: ‘Verification Failed:

To access your end-to-end encrypted data including passwords and other features, sign in to an Apple device to receive a verification code’.

Reply

Answer 3

Chef0709

Level 1

8 points

Sep 23, 2024 1:51 AM in response to Starman7312

I'm also using Advanced Data Protection and had the same issue with the iCloud app for Windows 11.

Resetting the iCloud app for Windows (Settings > Apps > Installed Apps > iCloud > Advanced Options > Reset), solved the issue for me. I had to create another storage folder for the iCloud data, since there was already a folder on my system. Hope is will solve your issue too.

Reply