You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't send with my personalized iCloud+ adress in Mail app

I hope someone can help me as the apple support and my domain provider can't :,-(


I created a personalized e-mail address in icloud+ to a domain I already owned. I got instructions form icloud on how to change the DNS of my domain. That all worked perfectly fine and I can send and receive e-mails now from my iCloud Mail in my Safari browser. But in my Mail app, I can only receive, but not send, with this personalized e-mail adress.


The apple support says it's my domain provider's problem, the support of my domain provider says it has to be a problem of iCloud. So I'm completely stuck and don't know how to solve it.


It must be something with the SMTP settings I think. The pre-settings were:

user-name = [my personalized e-mail adress]

password = [empty - it says "optional", so that should be ok]

host name = smtp.mail.me.com


I also tried changing the user-name and password to my icloud login information, but that didn't help. The error message says "Client host rejected: Access denied". To make sure it's not a problem of my internet provider I switched of my WLAN and tried it with a hotspot connected to my phone provider. Same result.


Any ideas what else I could try?

MacBook Pro 14″, macOS 14.6

Posted on Sep 11, 2024 7:25 AM

Reply
1 reply

Sep 11, 2024 7:44 AM in response to cathrin64

Believe it or not... I've just found the solution and it was so simple that I really wonder how I could have overlooked it for more than 5 hours now and how the guy from apple support couldn't know about that. But he also tried to convince me that it's impossible to create a personalized e-mail adress in iCloud (after I told him that I did so). How on earth could I just spend more than an hour on the phone with that person believing that he could help me in any way....?!


Sorry about that!

Can't send with my personalized iCloud+ adress in Mail app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.