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Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2024 7:41 PM

I added / (forward slash) in the IMAP Path Prefix field in IMAP account ( settings > Apps > Mail ) as suggested here in step 5 : 8 Steps to Fix Mail App Issues After Updating to iOS 18 and the issue is now resolved.

229 replies

Oct 8, 2024 11:35 AM in response to nikap63

If you have a non-Apple email service that you access via Apple’s Mail app and that is not functioning correctly with that Apple app as it once did then I do strongly recommend that you contact THAT email service provider as well. I know that doing so can often be a relatively major time commitment but they *should* be able to be at least as helpful as Apple was for you if not moreso (no guarantees though, of course).

Oct 14, 2024 10:02 AM in response to manojWijesinghe

Is not only this. I am having issues with iCloud mail services too (yes - that is correct - apple icloud service mail and mail app : ). On Mac all folders being synced correctly, however on iphone some subfolders, mails are dissapearing - so there is a clear bug with mail app after IOS 18 upgrade.


Problem you mentioned with certs they had for ages and they never fixed (this was since 2011). After each setup I had to recreate mail accounts (imagine this doing for multiple business and family accounts - for every family member after every IOS upgrade). Is not funny Apple! Your support useless. Every time I am trying to explain this issue to tech guys I am being ignored or they admitting is a bug and telling me that not much can be done.

Sep 18, 2024 4:24 PM in response to Dtlwssm_2022

Dtlwssm_2022 wrote:

AGAIN! Maybe the software people should go back to testing their software before making so many people’s computers useless, until they’re ready to fix it. No customer service here.


I’d suggest logging the details of this error with Apple or with Apple Support, including the errant folder names and the IMAP server identity and version, as IMAP is less than completely standard.

Sep 17, 2024 8:49 PM in response to manojWijesinghe

I’d get the server to TLSv1.2 and with forward security configured minimally, and test again.


IMAP (read, receive) and ESMTP (send) are separate network services, so check both.


There are various ways to check the TLS and cipher offers by a server, and curl and testssl among those,:


https://stackoverflow.com/questions/40557031/command-prompt-to-check-tls-version-required-by-a-host


Also check the IMAP and ESMTP server logs for any failure-relevant details that might be included there.

Mail not working on iPhone after iOS 18 Update

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