Many users may not use the music app or, if they do, may not pay enough attention to notice the many problems recited here. But for the hard core user, Apple has caused some significant damage to its brand, but not simply by screwing up the app. Sure, everyone drops the ball once in a while. What goes on in this tiny device I can tuck in my pocket is a miracle, and Apple properly earned a lot of credit for that. But to leave those of us for whom this app is important in the dark, wondering whether they have even recognized the problems, much less starting working on them, is customer service malpractice.