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Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?
[Re-Titled by Moderator]
iPhone 15, iOS 18
My phone updated yesterday, took an hour to complete, and issues with Music started immediately. I've no degradation in sound quality, but (1) it has crashed a few times, (2) scrolling through playlists is jerky and slow, (3) album thumbnails don't always appear, (4) when one song finishes playing the next starts ok but the display still shows the previous song playing and the currently playing song next in queue, (5) when I start playing from a different playlist it doesn't always start playing, it displays Loading then fails and displays Not Playing, or occasionally reverting to the last song playing from the previous playlist, (6) (not an issue, just an annoyance) if a favourite song appears at the bottom of the queue and I want to move it to the top, when I click and hold the song the options have moved round and Move to Top isn't in the usual place!
There are other issues not connected to Music, eg my Notes are now all saved on iCloud, it seems. Lucky I don't have any personal information in them. Same with my photos. A few (not all) apps are very slow to load. A small number of websites need me to remember my passwords because my phone has forgotten them. Like I can remember 16 character randomly generated passwords! And last, but by no means least, the battery appears to be draining faster than usual, same as happened after several previous iOS upgrades, some of which took several further fixes to correct fully.
I don't think Apple care. I'm still having problems with Apple Music on my iPad. Update did not correct it. 4 Tech service could not figure out the problem.
Hahaha this made me bust up! Indeed!!!
It's a non-functional app at this point! My brother keeps telling me Amazon Music is better, and he's been a loyal Apple fool forever! Maybe I need to change....
Yeah I don't get it....it's all been very frustrating. Going on 3 weeks now!!!
I’ve been having the same issue since 18 updated. Any answer to fixing it?
Same issue. Sat here trying to add to a playlist as I’m a gym instructor and it refuses to save some tracks.
[Edited by Moderator]
You’re very patient to go through a four day period of showing them what we’re experiencing with this app! Would you be okay with letting us know what they tell you? I personally hope they roll out a software update including bugs with Apple Music.
Yes we seem to be and Apple also told me nobody has called in besides me having the issue we seem to be having. They called me today with some more troubleshooting steps the higher ups there wanted to have tried but they didn’t help, they had me send them some screen recordings of the issues, ran a diagnostic test and sent that all in to the higher ups as a response and now I have to get yet another phone call from them Tuesday with the response from the higher ups. I told them I have seen others post about Apple Music issues after iOS 18, maybe not the exact issue I’m having but some kinda of issues but they aren’t calling in they are waiting on another iOS update with bug fixes and he said they need to call in cause they can’t make those bug fixes unless people call in with the issues. But I can kinda understand, as nobody wants to be on a weeks long phone call session with them and then having to repeat the same steps pretty much each time and no real solution coming out of it. Hopefully I do get a solution though, or at least an idea of when there will be one. I will let you know what they say Tuesday when they call me.
I’m sorry you’re having to get call backs each time with no real solution to the problem! I actually have a case open from a previous issue from the update where songs were duplicated and I deleted the wrong file. Naturally, I have to add the songs back to my library since they weren’t the correct file to delete. However, I have also reported the issue we were talking about with video of the issue. Hopefully that will also help in potentially getting a quicker update from them. I appreciate you taking the time to talk about all of this! Hopefully they will have a better answer on Tuesday!
I’ve seen people on Reddit have the same issues! I’ve been on the phone with senior supervisors who have to follow up with me because they are potentially waiting for the next update. But I’ve seen a comment in Reddit state that the new update didn’t fix the issue. Hoping enough people call them to report what is going on!
In my case if I play a song and then I block the iPhone the song stop and play again, even if I unblock the phone or sometimes the song stop many times and happens a lot since I update the phone to IOS 18 :/
when you are connected to AirPods and hold down the volume panel , the headtracking has to be turned off to enhance the volume instead of it being on but before the iOS 18 update, it was the other way around.
I went to the Apple Store for something unrelated yesterday. I was talking to one of support staff about this issue. He said he was having similar issues to the rest of us. He also said he was now on the beta version and he hasn’t noticed any issues. I’ve never downloaded a beta version, but am contemplating it.
I’m so sorry you’re having to go through all of this.. they should have caught the issue and stayed on the phone to ensure the recordings went through since there’s going to be claims no one is reporting the issue. My advisor never called back so I can only assume they the recordings I gave was enough for them to look into it. Hoping this issue is resolved very soon.
I’m always weary about beta versions just cause I know there will be issues since they are testing out all the bugs before releasing the official version to the public. I just lack the patience needed to deal with bugs if that makes sense lol.
Apple Music issues after iOS 18 Update
