You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2024 3:17 PM

My phone updated yesterday, took an hour to complete, and issues with Music started immediately. I've no degradation in sound quality, but (1) it has crashed a few times, (2) scrolling through playlists is jerky and slow, (3) album thumbnails don't always appear, (4) when one song finishes playing the next starts ok but the display still shows the previous song playing and the currently playing song next in queue, (5) when I start playing from a different playlist it doesn't always start playing, it displays Loading then fails and displays Not Playing, or occasionally reverting to the last song playing from the previous playlist, (6) (not an issue, just an annoyance) if a favourite song appears at the bottom of the queue and I want to move it to the top, when I click and hold the song the options have moved round and Move to Top isn't in the usual place!


There are other issues not connected to Music, eg my Notes are now all saved on iCloud, it seems. Lucky I don't have any personal information in them. Same with my photos. A few (not all) apps are very slow to load. A small number of websites need me to remember my passwords because my phone has forgotten them. Like I can remember 16 character randomly generated passwords! And last, but by no means least, the battery appears to be draining faster than usual, same as happened after several previous iOS upgrades, some of which took several further fixes to correct fully.

161 replies

Oct 6, 2024 3:45 AM in response to madslamared65

Another issue I've noticed is it sometimes forgets a song has been played and reverts Play Count to a previous value. I have a fair few audio books so in order to remember which chapter I'm up to I have a smart list showing tracks played less than X number of plays. A few times recently I've gone into the playlist and a few earlier chapters are appearing. In fact in the last few minutes I went into the playlist intending to set it playing when the current song by Peggy Lee finished and it was the correct chapter showing. Before the song currently playing finished Music crashed and when I opened it back up two earlier chapters were showing as the next to play from my audio book.

Oct 8, 2024 4:30 AM in response to chief_resident

This happened to me twice with one song immediately after the update. It cut off exactly 1:13 at the end of the cut. The third time I played it directly (not in a playlist sequence) and it played through. This problem has not recurred for me. My primary complaint is how clunky the response is when I try to add a cut to a playlist, rendering that feature extremely annoying and verging on unusable. The other discouraging thing is - judging from this board - how long it took Apple to acknowledge that there is even a problem.

Oct 8, 2024 9:08 AM in response to madslamared65

Another issue I've identified is that when I turned on my laptop it causes my iPhone to crash when playing music. This happened every time so yesterday I turned off Bluetooth on my laptop and now when I boot it up the phone no longer crashes (tried a few times). I think I'll try turning it back on and see what happens (will my phone start crashing again?), and then try telling my laptop to forget my phone, see what happens then (will it stop crashing?)

Oct 8, 2024 10:44 AM in response to madslamared65

After updating to ios 18, had a couple of crashes but seems to be getting better. however, i cannot add songs to any playlist unless i edit the playlist and add them through search. at first i thought my playlist or library was too big but after clearing some room, it’s still a problem. i’ve been using apple music for about seven years and have never had a problem until now. any suggestions on how to fix this?

Oct 8, 2024 7:29 PM in response to madslamared65

It's been an utter disaster since I upgraded to iPadOS18 (not the Beta - I never use Betas), and it's almost halfway through October with no fixes.

Apple Music on my iPad is completely disabled. No music, no playlists nothing.


Note Apple Music is now working on my iPhone since 18.0.1 (just upgraded it today).


Also I notice seperately they have further hobbled iTunes on windows.

1st - Since iOS18 I have found iTunes unable to recognise any device (iPhone or iPad) running iOS18 rendering it even more useless.

2nd - If you install Apple Music or Apple TV apps for Windows it will disable all functionality in iTunes except for podcasts - music library and all.


Pathetic.

Oct 12, 2024 9:23 AM in response to madslamared65

since the iOS 18.1 my apple music has been acting up specially when I try to connect to Apple CarPlay. the audio is terrible or it wont connect to my car and just plays music through my phone instead of the car speakers. only when i use bluetooth does it work fine. I prefer CarPlay so I can use Maps at the same time. Plus the audio is always better through CarPlay than with my cars bluetooth. Please apple fix this problem. I have been looking at third-party sites to uninstall iOS 18 because of this issue! Its a hassle to even go down that road but not having CarPlay is terrible! Dissatisfied customer here! I love the home screen updates with the new iOS but i’d rather have Apple Music work correctly

Oct 12, 2024 2:21 PM in response to JayinChiTown

Right I’m having issues not only on my phone but on my laptop which is weird since my music was playing fine yesterday albeit crashing when I tried opening the queue. Like why music literally is my whole lifeline & I’m not for the Spotify commercials (SongShifted playlists to send to friends). I’ve never had issues so bad with the music app😭

Oct 12, 2024 2:35 PM in response to Ro_Manson

I started a thread about how my Apple Music was instantly crashing when I tried to move songs around in playlists on my M3 iMac after upgrading to 15. Still doing it after 15.0.1 upgrade. If I try to drag a song from the main playlist window, to another playlist window-pow! just disappears. Only 3 or 4 people seem to be having that problem. Glad I don't stream A-Music on my iPhone! I have enough problems!

Oct 13, 2024 10:58 AM in response to Gillianfoley

I am still having issues with my Apple Music on M3 iMac. Can't drag songs around without instant crash. Now today, I can't change the names of playlists. In the left column, it is the same, but in the window it changes, then both go back to the old name. What the crap? I ran disc doctor on the external with my Apple Music library and my main computer and things week getting weirder. Fix please!

Apple Music issues after iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.