iPhone 16 Pro Max Screen Unresponsive

I’m hitting the send arrow HARD and the emojis etc and it doesn’t respond. Brand new phone. No screen protector.

ALSO I’m running the 120

hz refresh rate and quite often I get static bars across the screen vertically. At first I thought it might be interference with my computer or something but it’s happening more frequently

On Friday I purchased two iPhone 16pro 256gb one in white and one in titanium grey or back what ever it was. The white one so far no issues. My one though …… well here goes the issues of only 3 days in

unresponsive touch screen

screen lag

camera shuts down when opening app then black screen

apps not working properly

phone heating up

the loss of 45% battery in an hour

no sound

unable to make calls despite having signal

keyboard slow

[Edited by Moderator]

Mine has been replaced by apple, they were actually really good about it, I thought I was going to get push back from the store in Bluewater but their manager and staff straight away jumped me to the front of the list and sorted it. Mine was a hard drive / possibly memory issue so the new phone I set up from new and touch wood all working fine. It’s now linked my ultra watch and aligned my SIM card in my watch so well chuffed. The online diagnostic wasn’t showing any issues it’s when I went in and they dig deeper they found the issue. Good luck all and thank you apple

I'll ask again whether anyone has seen this on any store demo 16 PM.

I've spent hours trying to reproduce any sign of this on in-store phones and have never been able to, and have never seen it on my own device, though I'd like to.

There's got to be some configuration/app issue causing this, I've just no idea what it could be.

Same I have the 16 Pro same issue I have a phone shop and have had many people coming in reporting the same, I have said they must report it to Apple as the more people that do the more likely Apple will respond. I have the latest software not fixed anything.

I know I've should have stayed with my iPhone 14 pro max. It was flawless and the screen response through plastic screen protector and glass protector. My iphone 16 pro with plastic, glass or no screen protector works like ****. its so annoying that the screen response to touch is HORRIBLE,

APPLE; please come up with resolution. I'm about had it with this new phone.

This

[Edited by Moderator]

Myself as well. In a strange way, I’ve come to love AutoCorrect as it saved me multiple times, but it’s like everything’s just a little off. It’s like a shade off and I get the next number or letter to the left side. Everything is skewed left.

I just upgraded from my iPhone 13 Pro Max and wish I would have waited. I have been experiencing having issues of apps locking up, unresponsive touch screens while trying to navigate, and other similar issues. Seriously bummed.

It’s not the apps even signing into this website has been difficult I have 2 phones there’s no issue with those running with the same software. Same apps same software updates on apps it’s same with texting using iMessage it’s operating like a very bad third party screen and I have been fixing phones for the last 15 years there’s some kind of issue which needs fixed quickly.

I bought an iPhone 16 pro max 2 weeks ago and immediately noticed that the sensor does not respond well and it is difficult to type on the keyboard, I make a lot of mistakes and it seems like the screen lags. It is impossible to pay so much money for a phone that is impossible to use and by the way I noticed that the screen sometimes blinks

If you are seeing issues:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support

dereke86 wrote:

Apple, are you listening?! Do you hear us?

Apple does not read messages here except to enforce conformance to the use agreement, so no, they don't “hear” anything you say here.

In particular, no one who could fix an issue or tell others to fix an issue is reading your comment here; this is a community for users to help other users.

If you think you are having an issue, you may file a report here:

Feedback - iPhone - Apple

You may also wish to contact Support directly:

Contact - Official Apple Support

or make an appointment to have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

i have iPhone 16 Pro Max and I have touch issues with the screens ,noticed immediately how slow the screen was at responding to touch and the tik tok video resolution very bad ,YouTube also same ! After updated to iOS 18.0.1 , i did a Forced Restart of my iPhone ,the problem still persist ! Please fix it asap !- Apple Support

Skippykey wrote:

i have iPhone 16 Pro Max and I have touch issues with the screens ,noticed immediately how slow the screen was at responding to touch and the tik tok video resolution very bad ,YouTube also same ! After updated to iOS 18.0.1 , i did a Forced Restart of my iPhone ,the problem still persist ! Please fix it asap !- Apple Support

This is a user to user only forum, NOT Apple Support. Apple won't see your post here. Let Apple know you are still having an issue here --> Feedback - iPhone - Apple

Ayla Rose wrote:

Hopefully they send you a brand new one and not a refurbished one. Carriers love to send out those refurbs for replacements.

As does Apple; read your warranty, emboldening mine:

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,

(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Legal - iOS Warranty Document Us - Apple