iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

Question

roy2025 Author

Level 1

19 points

iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

The most useful mail app feature again has been lost during the iOS upgrade. The ability for the mail app to auto suggest a move to folder for your emails. Now you have to either scroll to the folder where you want to move item to or do a search for the folder, which is time consuming especially if you get many similar emails that you want to move to a particular same folder each time.

please apple users contact support to get the engineers to fix their error yet again with this new iOS update.

iPhone SE, iOS 17

Posted on Sep 23, 2024 3:03 AM

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Answer 1

Oct 14, 2024 1:18 PM in response to roy2025

This is happening on my iPad—18.0.1. It's frustrating. I was hopeful that after a weekend of manually moving messages, the application would learn. No go.

I cannot find documentation on how this "move suggestion" feature should work.

Apple Customer Support has NO DOCUMENTATION on the iOS or Mac OS feature. The Product Manager for Apple's Mail App needs to pay attention and support their own team.

If you are reading this and frustrated, first open an Apple Support Case. Second, post here with your support case number (mine is 102430691283). Third, send in Feedback (below).

Apple also invites submission of comments, bug reports, and feature requests via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

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Answer 2

roy2025 Author

Level 1

19 points

Oct 15, 2024 6:11 AM in response to BarryRGreene

Excellent info and I have done the same. This happened a year ago after iOS 17 and was eventually fixed whether on purpose or fluke since it is happening again and the tier two support have no idea nor does the engineers I am sending screenshots and videos too…

This was the forum case from a year ago…

iOS 17 / PadOS 17 / Mail : no longer reme… - Apple Community

i did not update all my devices, just my iPad Pro 11

the other devices are on iOS 17.7 and the move to Smart Folder suggestion still works perfectly…

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Answer 3

Oct 19, 2024 9:23 AM in response to Faubert

I played around with that. It still does not work.

The VERY SAD part of this quest to get the mail "suggestion" feature fixed on iOS and Mac OS is the ZERO document provided by the Apple Product Manager and Engineering Teams.

Apple Customer support is stuck, caught between us customers who are impacted and the lack of engineering and product management support.

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Answer 4

Faubert

Level 1

8 points

Oct 13, 2024 12:04 PM in response to roy2025

I think it depends wether you are trying to smart move to the same mail account which seems to work or to another mail account which seems broken!

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