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Airpods Pro 2 noise cancellation worse after firmware update 7A294

The active noise cancellation on (at least) the AirPods Pro 2 is much worse after firmware update 7A294, including 7A302. The noise cancellation effect seems noticeably weaker now, roughly 50-70% as effective. Qualitatively, the effect is now closer to a slightly quieter adaptive mode. Essentially, I can now practically hear everything at a reduced volume, and my Sony 1000XM5 headphones now perform much better than my AirPods Pro 2, and this wasn't the case until the firmware/iOS 18 update.


Troubleshooting steps I've tried:


  • Cleaning the AirPods and tips (gentle surfactant/alcohol wipes, Blu-Tack), although they were already clean
  • Replacing the tips (they were already pristine)
  • Changing tips and ensuring proper fit
  • Resetting the AirPods
  • Toggling all settings on and off (Off, Transparency, Adaptive, Noise Cancellation)
  • Ensuring I hadn't accidentally selected something other than the noise cancellation mode
  • Having the AirPods replaced at the Apple Store


None of the above remedied the issue.


Some examples and context:


  • I can now fully make out conversations on the train in Tokyo, which I wasn't able to do that up until a day or two ago. To wit, train announcers are now less distant and audible. I can now hear people conversing on the other side of the carriage, and at one point, I was able to make out the music leaking out of someone else’s headphones...
  • I can now make out talking heads playing at low volume on a TV in another room.
  • I can now make out external sounds when ANC and Background Sounds (Dark Noise) are active at the same time, and up until the most recent update this combination was closer to being fully isolated.
  • Background music in convenience stores is now fully present, where as prior to the update I couldn't hear a thing.
  • I now no longer bother swapping to Transparency when my girlfriend is trying to talk to me across the room, because I can hear everything she has to say while noise cancellation mode is active. In the past, having to toggle between settings was a source of annoyance for us.


The situation is particularly disappointing, as I once adored these headphones, and the degradation of the noise cancellation effect makes the AirPods Pro 2 essentially more annoying than anything else.

iPhone 15 Pro

Posted on Sep 25, 2024 4:53 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2024 1:51 PM

Same for me. From best AirPods with which I bragged to everyone who didn't have a pair of AirPods to checking if ANC is even turned on. We need to get Apple's attention so maybe have everyone else affected, comment on this thread.

88 replies

Nov 7, 2024 6:49 PM in response to Pheidl

I experienced the same issues that others have posted here. I’m on version 7B19 and was still experiencing poor noise cancellation. The fit test often failing one or the other ear and after fiddling with it I could correct it. I am using the large tips. I then bought some memory foam tips, took the foam off its plastic tip and added it to the apple tips such that the original AirPod tip outer sleeve rolled back over the foam. The AirPods now fit in my ears firmly without any fear of them falling out and the noise cancellation is excellent. I can only summize that my AirPods did not fit right even when the fit test passed.

Nov 23, 2024 3:13 PM in response to Pheidl

Same problem for months, it's tiring.

Apple has changed headphones several times, instead of acknowledging purely software changes (APP1 and APP2).

I love Apple's products (IPhone and AirPods Pro) but this culture of secrets is getting tiresome.

The new pair to come won't be AirPods Pro.


ANC is becoming essential in today's society. Without it, no matter how good the sound, headphones are worthless.

Nov 24, 2024 7:59 AM in response to Мike

You’re right. The reversed polarity (in relation to natural sounds) signal of noise cancelling systems doesn’t do harm.


But the ear has muscles and they react to the environment to protect ones hearing. When you are exposed to loud sounds the muscles in your ear contracts to function as natural hearing protection. That’s why it’s more harmful to remove plugs from your ears in the middle of a loud concert than not wearing them in the first place. While wearing plugs, your ears ”thinks” this is the amplitude they are exposed to. And when you remove the plugs the sudden change in amplitude happens faster than your ears can adapt, leaving them more vulnerable to loud sounds.


Noise cancelling is a digital process and therefore it is impossible for it to react to sound instantly.


At a band rehersal setting there is always going to be transient material slipping through the noise cancellation. A transient from say a loudly hit snare drum at close proximity has great amplitude. Why I’m afraid this might be harmful is that since the tonal material you are hearing is significantly more quiet then its natural unfiltered version, your ear might adjust its natural protection to this level, still being exposed to almost full level transients.


Hope this helps!

Nov 25, 2024 1:32 PM in response to Pheidl

Oh my God! At last! I've been searching for so long & "finally" found fellow sufferers. I thought my hearing was broken because Apple support staff said the problem wasn't known & some on Reddit also said I was imagining it. (But many others didn't either.) So I'm all the more pleased that you (unfortunately) feel the same way.

Here's my story. It started for me after 7B19. I was always very fond of the ANC on my APP2 and my APM. For example, I remember the first time I tried on the APM in the Apple Store & everything around me got so quiet - including and especially voices/high-pitched sounds! (I say that because some smart alecks think it's never been like that because ANC isn't designed for it).

What I also remember well is stepping outside the door when I go to work, sticking the APP2 in my ear & everything around getting wonderfully quiet. Sound or audiobook at 60% volume & everything faded out. On the Vespa I could comfortably listen to Audiobook & can't hear the engine (I know, not so much allowed.) In the tram/train I could block everything out. No announcements, no conversation, no noise.

And then. The shock overnight. I'm sitting on the train with the APP2 & wonder what's so loud. I take a look. ANC on?

What? I clean the APP2 in the evening with Neutrogena micellar water. (Everything 1:1 as recommended by Apple). Nothing. I call Apple support. Replacement device, but same effect. None at all.

Desperate, I take my APM & hope it's better there. But here, too, I can clearly hear announcements and conversations. I could cry with sadness and anger. Honestly. This noise I perceive now makes me so aggressive because I was just used to how well the ANC worked on both and used to an effect kicking in then not coming. I can only listen to audiobooks at 90-100%. Audiobooks in other languages, like Obama's biography in English, are not possible because it's not my native language.

I have to listen to music loudly to block out my surroundings, which I also don't like because loud music is not my thing.


Please fix that. For me, the devices are not only worthless, they even increase my frustration! I've never posted on reddit or anything, but because the feature is so important, I'm really desperate!

Nov 25, 2024 1:48 PM in response to Pheidl

Little addition: Someone posted a workaround with adaptive audio, which i have tried too. Shortly I think there has been a minor but not sustainable effect. But maybe somebody can make a fix out of it.

Another thing, what i realized: In pure desperate I made the audio aid test. Once I started this: The 'Compression' in my ear started again as I was used to it. There it was. For a brief moment ANC was in beast mode again. Sadly no sustainable effect. Anybody else can reproduce this?

Nov 25, 2024 10:45 PM in response to Мike

I may have worded it incorrectly, so I’m sorry for that. But what I meant was to keep the ANC active. Yes, I do realize that adaptive means canceling out less noise, but there was a passive setting within the adaptive settings I was referring to that would somehow fix the issue that most of us are experiencing with ANC currently. However, I have since returned them because the fix didn’t last for very long, so I’m not even sure where to find the setting that I was referring to anymore. Best of luck though. I’m truly hoping they get it fixed, because I would love an updated pair! Went back to my first gen pros for now 🥲

Airpods Pro 2 noise cancellation worse after firmware update 7A294

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