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Issue with AirPods Pro 2 and iOS 18: Ringtone Volume Extremely Loud

Since updating my devices to iOS 18, I've encountered an issue with my AirPods Pro 2 when receiving calls. The problem I am encountering is that my ringtone plays through my airpods and the volume is directly linked to the ringtone volume set in the phone’s settings. However, the problem is that the ringtone plays at an extremely loud volume in my AirPods, loud enough to be heard from across the room. This is extremely uncomfortable and potentially harmful experience when I receive calls, as the sound blasts through my AirPods probably exceeds 100db!


Adjusting the ringtone volume in settings to reduce the volume in my AirPods is not a viable solution because it also affects the volume of other essential features, such as my alarm. Lowering the ringtone volume means my alarm becomes too quiet to wake me up in the morning, which makes this issue even more disruptive.


This problem is new and only started occurring after the iOS 18 update. I’m looking for any advice on how to fix or work around this issue without compromising my alarm volume.

AirPods Pro (2nd generation)

Posted on Sep 29, 2024 5:30 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2024 10:32 AM

My challenge is the opposite - On my Pro Max 11 with Airpods Pro 2 and ios 18.1 I cannot get the phone to ring audibly through my airpods. There's a very faint alert and ring - unhearable if there is anything else going on. I've set the ringer volume, turned off loud noise protection. Still it is not working as it did this morning before the 18.1 update.

78 replies

Dec 5, 2024 2:34 PM in response to FrequentlyMisspelled

I have the exact same issue and it is driving me nuts. I've wasted hours of time trying to figure out why my phone ringing is not audible through my AirPods Pro yet every other notification is fine. There is not a single setting that I can find that solves this problem. I even went so far as to file a claim with AppleCare and they sent me a new pair of AirPods Pro and it still didn't solve the problem. They didn't seem to have any clue what I was talking about when I described the issue so if nothing else I feel better knowing that I am not alone. This is beyond annoying. If my phone rings while I have my headphones in, the only thing that happens is everything goes silent so now I have to train my brain to pull my phone out of my bag When it's silent and hopefully I catch the phone call before I've missed it. Beyond annoying.

Dec 5, 2024 4:53 PM in response to Sharon1009

Same issue for me. I've tried everything. Updating the hardware on the AirPods. Restarting the phone. Disconnecting and forgetting the AirPods and reconnecting. All of my software is up-to-date. Nothing works. The ringtone is in Audible through the AirPods yet no issue with the sound level of notifications etc. It's literally the phone ringing that is in Audible. Instead everything goes silent. It's ridiculous.

Dec 16, 2024 6:49 AM in response to Robindalt

It seems to affect only my AirPods Pro 2. My Beats Fit Pro works perfectly announcing caller and hearing the phone ring just fine...Switch to my AirPods and no ring and you would have to be in a perfectly quiet room to hear any caller announcement. And it is only with calls that this happens. Other notifications like reading text messages, no issues

Issue with AirPods Pro 2 and iOS 18: Ringtone Volume Extremely Loud

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