Mail issues on Mac re reply to emails

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Level 1

4 points

Mail issues on Mac re reply to emails

Mac operating Ventura 13.1. Recently I am unable to reply to emails on Mail using the "reply" buttons. The incoming message is seen but when replying the expected new message window opens, complete with headers but the original message text is not visible nor can I add my response as new text. The data is still there for if I save the reply as "Draft" it appears in Draft files, in full, but again cannot edit or add response. Any thoughts? The same occurs if I try to "Forward"

iMac 21.5″, macOS 13.7

Posted on Oct 11, 2024 3:05 AM

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Answer 1

brbo

Level 8

35,560 points

Oct 11, 2024 11:24 PM in response to Boix_24

Hi Boix_24

welcome to the Apple (user-to-user) Community!

Re: "Mail issues on Mac re reply to emails"

"Mac operating Ventura 13.1"

You may want to try updating from MacOS Ventura 13.1 : (NB: It is wise to back up your data before updating)

What's new in the updates for macOS Ventura - Apple Support says MacOS 13.7 is the latest Ventura update.

Else:

If you are already using MacOS 13.7: Try quitting the Mail app, then restart your Mac (Apple menu > Restart)

Log back in, open Mail, and check to see if the reply and forward issues are solved.

(ie: Restarting your Mac deletes temporary files, re-establishes connections, may update recent setting changes, and more ... will often restore order if something is not working as expected.)

____________________________

More trouble-shooting if needed:

See what to do: If an app on your Mac stops responding, quits unexpectedly, or won’t open - Apple Support

All the best :-)

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