iPhone 16 pro can’t focus for biometric confirmation for banking apps

Boys o Boys.... i was suffering the same on HBL from two weeks today o gone through these solutions I found that camera is not able to focus. So i tried scanning my fingers by keeping hand far from camera and then bring it closer to camera slowly & amazingly my problem solved and i got the message that scan is successful for both hands fingers. Just keep hand far a bot then bring closer to camera. HBL & 16 pro

The issue is your banks work around using the Front Facing camera, rather than TrueDepth camera for Face ID. Your banks method is much less secure.

You’ll need to use a magnifying glass between the phone’s camera and your finger to help it focus that close.

You can also modify your technique. Start with your finger further away from the lens/camera and slowly bring it closer until it verifies your finger.

I had the same issue when trying to register my mobile for my banking apps (Meezan and Allied Bank) for the very first time on my iPhone 16 Pro Max.I used my mother’s glasses, and they worked just fine. If you’re facing the same problem, try using glasses or a magnifying tool to complete the registration process smoothly. Hope this helps!

The first time someone noticed a genuine issue 😀 happening with all banking apps and I contacted their helpline and repeatedly requested that they speak to the developers or provide guidance this issue is happening due to Apple’s recent upgrade to the camera lenses. This is a straightforward update that can be easily resolved, but unfortunately, their developers seem to be unable to comprehend it. Consequently, there appears to be no hope for a solution. Contacting their developers through the app stores or accessing their backend contact details is no longer feasible.

Hi Muzaffar, no need to worry! Use a magnifying glass and try it in a dark room. You can also use nearsighted glasses if needed. I had the same issue and resolved it successfully. It’s a problem with the app, as it hasn’t been integrated with the new camera modules of iPhone 16 yet

Same happening with i think me device 16 Pro Max its just a bug and fix when ios (18.1) new update release (28 October 2024

Did the application opened camera or not for verification after an hour or simply you logged in and went okay?

umm after an hour i just logged into the app there was an otp as usual and after that there was no pop up for biometric.

So HBL and allied can be solved by visiting nearest branch. So far Alfalah we have to wait for updates to solve the issue. Rest banks like Faysal and Silk dont need digital biometrics to engage

And do you know what’s the reason for it? Is it the Mobile application or iOS bug? And secondly, is it working perfectly fine on any other iPhone?

Works fine on other iPhones. Maybe they will update applications to support

This issue is only in iPhone 16 series and hope so will be ok in the upcoming iOS update 18.1 on 28 October!

Yes it is and hope will be solve in the next update!

This is only in iphone 16 pro max and will be solved in upcoming update ( 28 october 2024)

I am also facing same issue on my iphone 16 pro. The camera cannot focus on the fingers.