iPhone 16 Pro Max Screen Occasionally Displays Glitch Lines

Last weekend I bought an iPhone 16 Pro Max 512gb, and I’ve noticed that sometimes when I tap the display while it’s in Always-On mode, a few glitch lines briefly appear before disappearing. This happens randomly and not every time. So I’m concerned that the screen might be failing. What should I do about this?

iPhone 16 Pro Max, iOS 18

Posted on Oct 14, 2024 1:54 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2024 11:15 PM

I contacted Apple Support, and they said I could replace the iPhone at the store. However, I think it’s a software bug. I did some research on Reddit and found that this issue mainly happens with the Always-On Display. Since I turned off that feature, it hasn’t happened again

Similar questions

174 replies

Mar 31, 2025 8:35 PM in response to dineshjngr

I was getting the lines and glitches. They got worse after the last software update. I really tried to be kind, patient and understanding with Support reps who weren't seeing my issue (it wasn't happening as frequently when I first reported it). After 3x visits the the apple store, I took a break from contacting support for a while. I was turned away at the store and basically told there is nothing they could do because it "was a software issue." They reached this verdict because they changed my screen once and I still had the issues. I did a factory reset and I was still having the issues. This time though, the rep got to see it glitch with his own eyes while I was there. I was told to download an app on my phone and log my issues when they occurred.


Nothing happened for 2 months. I decided to reach out to chat support and told them how many times I've been given the runaround. I got to talk to a supervisor who was kind enough to offer me a replacement phone in the mail.


I've had my replacement going for 5 days now and I haven't seen a single line/glitch. I used my iCloud phone backup to set up the phone--something that the Apple Genius(...) store rep insisted was causing my issues even after I told him I had done a factory reset.


After a major headache (brand new phone with unexplained issues, and being treated like I was doing something wrong), I finally got a replacement iPhone 16 Pro Max that works properly.

Dec 23, 2024 11:35 AM in response to dineshjngr

I bought a one terabyte 16 Pro Max and transferred to green my data from my 14 Pro Max. The glitches started from the get-go. Would be totally random and very quick. But still very annoying. I messaged apple and they said to return the phone since the new update didn’t fix anything. I returned the phone transferred my new data and the glitches are still happening. Must be a software thing. I will try to turn off the always on display.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro Max Screen Occasionally Displays Glitch Lines

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.