iPhone 16 Pro Max Screen Occasionally Displays Glitch Lines

Last weekend I bought an iPhone 16 Pro Max 512gb, and I’ve noticed that sometimes when I tap the display while it’s in Always-On mode, a few glitch lines briefly appear before disappearing. This happens randomly and not every time. So I’m concerned that the screen might be failing. What should I do about this?

iPhone 16 Pro Max, iOS 18

Posted on Oct 14, 2024 1:54 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2024 11:15 PM

I contacted Apple Support, and they said I could replace the iPhone at the store. However, I think it’s a software bug. I did some research on Reddit and found that this issue mainly happens with the Always-On Display. Since I turned off that feature, it hasn’t happened again

Similar questions

174 replies

Dec 2, 2024 8:45 AM in response to dineshjngr

Update: 18.1.1 is working ok, it is not happening to me since I’ve updated.


what I’m having troubles with is with apps freezing, like telegram, but it’s the only app I have that does that so it might be just that one. So I’ll wait for an update to come and find out.


other than that the screen glitches are gone for now, even with the always on display activated.

Jan 7, 2025 3:39 AM in response to Jonathan2018

I am facing the exact same issue right out of the box, and I was in the Facebook Messenger app when I first noticed it. My brain straight away went to thinking this is a hardware issue. Later, I realised it could also be caused by bugs in the display driver. I had a chat with Apple support. They asked me a bunch of questions and told me you could take it to an Apple Authorised Repair Center where they could inspect it and maybe offer a replacement. I am not very keen on getting the display replaced on my brand-spanking new phone. It hurts my heart. If they are going to give me a brand-new replacement, I am okay with it. I was waiting for a software update to fix it. Yesterday, I completed the 18.2.1 update. While the phone software feels smoother, I have today noticed on two occasions random flashes of vertical lines. This time, white in colour. I have seen in the past all colour combos. Green white, mix, etc. I am still unable to pinpoint if it’s a hardware or a software issue. A software issue doesn’t bother me so much.

May 11, 2025 2:12 PM in response to dineshjngr

I’ve had this issue from day one. Less than a month old. Funny o spoke to apple care on the phone and they said they do not have records of this being an issue yet when you google search this issue it is extremely coming and reported on nearly every forum page.


The only fix I have found was getting a replacement and hoping that the new one doesn’t have the same issue. Sounds like a 50/50 chance based on what I’ve read.


This is unacceptable for a 1k phone purchase.

Mar 9, 2025 7:23 AM in response to dineshjngr

My first iPhone 16 PM had touch responsiveness issues and it wasn’t because of the screen protector and sometimes i would get vertical lines one the display when it wakes from the always one display, At first i thought it was a software glitch specially after reading many complaints of the same and many people getting the same problem even after getting a replacement iPhone, For me my replacement iPhone 16 PM had no such issues screen is very responsive just like any iPhone I’ve owned in the past and the vertical lines are gone as well, So i’m 100% confident it’s a hardware issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro Max Screen Occasionally Displays Glitch Lines

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.