EID is blocked & hence eSIM can't be configured on my new iPhone 16 which I purchase just a month ago!! I'm trying to get it resolved with apple customer care every day and they are unable to get this resolved. Given all the details yet in this situation,
[Edited by Moderator]
iPhone 16
Finally, I had a success with all of your inputs!!
Neither Apple nor Airtel know the process & willingness to support customers, they blindly follow without understanding the problem.
I requested Apple tech team to inform Airtel about EID block issue, but they were continue to do their own SOP!!
After burning more than 70days with Apple tech support & Airtel customer care, I just wrote mail to Airtel that I'm going to migrate to other service provider & throw this iPhone16.....
Airtel responded that they will fix this problem within 24hours, indeed they fixed it within 4hrs.
Now I'm using eSIM on my new iPhone16....
Help came from community.....
I wish Apple to include this case study to train their tech team to avoid future issues to other customers...
My eSIM EID NO IS BLOCK WITHOUT ANY REASON URGENTLY PLEASE UNBLOCK MY ESIM EID NO
89033023422100000000002589910975
Same problem can anyone tell me how can write an email to airtel because i wrote an email to them but they didn’t respond yet.
Faced similar issue, it is the carriers issue. Airtels team has to send an email to their backend team to undo the blacklist on the eid. Within 4 hours, you can use the esim service. Most of the airtel team don’t know this. Kindly ask them to mail their tech department for this.
EID is blocked, hence eSIM can't be configured on my new iPhone 16.
