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I have 2 iPads & 2 iPhones all using iOS 17.7. Location services stopped working on both my iPads but is working on my iPhones. Google maps, Weather etc can’t use my location to function properly. Turning location services off, rebooting & turning location services back on doesn’t fix this problem.
[Re-Titled by Moderator]
iPad Air, iPadOS 17
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with your network connection. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN. If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Otherwise, acknowledging that you may have covered some of these steps already, begin with a forced-restart of your devices - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Check that your iPad is set to the correct time and time-zone. If they are incorrect, or in error, this can prevent many services from working correctly (or at all):
Settings > General > Date & Time
Thanks for your prompt response. Time & Date are set correctly but in manual mode because automatically doesn’t work because location of iPads cannot be found. Again this is on both our iPads while both our iPhones function properly.
Sent from my iPad
Location services are not working on my iPad
