Seeking Support Regarding Unsatisfactory Repair Service Experience

Hello Apple Community,

I would like to share my recent experience with a repair service and seek advice from the community, as well as guidance from anyone who has been in a similar situation.

I sent my iPad to the service center for repairs, and before shipping it, the device was in perfect condition with no physical damage—no cracks, no broken glass, and no signs of impact. However, upon receiving it back, I was dismayed to discover that the screen was cracked, which seems to have occurred during the repair process.

When I reached out to the service center, they claimed no responsibility for the damage. I also contacted Apple Support, and while they expressed empathy for my situation, they informed me that no solution was available. The only option I was given was to take back the damaged iPad and handle the situation myself.

This iPad is not just a device—it holds significant personal value as a gift from my company. I was hoping for a fair resolution, as I believe this is essential for maintaining my trust in Apple’s commitment to its customers.

I am posting here to seek advice from the community. If anyone has gone through a similar experience, I would be grateful for your insights and suggestions on how to address this situation effectively. I also hope that Apple will consider looking into this matter to find a reasonable solution.

Thank you all for your time and support!

Best regards,

Nguyen Thanh Phu

Case Number:102423016271