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I can’t get Hillsdale College online courses to open and play on my iPad anymore like they used to. What is the problem? Just sits there with little white circle going round and round endlessly. See photo attached.
iPad, iPadOS 17
What did the school’s IT department or website administrators tell you when you contacted them about the issue with their website?
What did the school’s IT department or website administrators tell you when you contacted them about the issue with their website?
Here is their reply, which I complied with and there was no change. I don’t know what to do about their comment about Vimeo:
”Hello Stephen,
It looks like you are on an iPad, is that correct? If so, there is another option within the Safari settings called "Request Desktop Website" make sure that option is turned off and try again. Please let me know if that still does not fix it. We utilize Vimeo as our video player and it has some stringent requirements when it comes to mobile devices.
Thanks,
—
Matt
Hillsdale College Support
Let us know how we did!
“
Poppy_100 wrote:
Here is their reply, which I complied with and there was no change. I don’t know what to do about their comment about Vimeo:
What is it about the Vimeo instructions you don't understand?
Read their statement about Vimeo….”We utilize Vimeo as our video player and it has some stringent requirements when it comes to mobile devices.”
From that statement can you determine what the “stringent requirements” are, or can you determine anything from that statement? If you can, please tell me because it might help me understand what I need to do about Vimeo.
I already told you.
From the link I provided:
”If your device connects to the internet through a VPN, proxy, or bonded internet connection, or if your device’s connection is routed through a content filtering service from your internet provider, the app may not be able to reliably connect to our servers. For a reliable experience, temporarily disable the service while using the Vimeo app.”
See this page, especially the last bullet regarding VPN and other connection impediments.
https://help.vimeo.com/hc/en-us/articles/12425991039249-iOS-mobile-app-requirements
Watching Hillsdale College courses on iPad
