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We have an Apple MacBook Air M1 that has restarted every 5 minutes for the past month. We’ve tried a factory reset, performed software updates, removed all network configurations, and applied every solution suggested in the forums. Do you have any alternative solutions? What else can we do about this?
MacBook Air (M1, 2020)
"Kernel Panic - Restarting every 5 minutes: We have an Apple MacBook Air M1 that has restarted every 5 minutes for the past month. We’ve tried a factory reset, performed software updates, removed all network configurations, and applied every solution suggested in the forums. Do you have any alternative solutions? What else can we do about this?"
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Troubleshooting a Mac in a Boot Loop:
Is this consistent? If so, it seems you are in a boot loop. So, refer to the following...
A. Reset your SMC and your NVRAM:
(Applies to Intel-Basel Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.
Start With This:
B. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . You need to click the “Mount’ button to proceed. So, select the drives, and then click "Mount" Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more. It looks dulled-out. So, if you cannot click it, then click the First Aid button to fix this volume.
and...
C. Install, or Restore to Access it:
If it is telling you kennel error, then it is likely due to a corrupt update. So, either(A.) backup your Mac > erase the drive in Recovery Mode (Intel or Silicon) > install Catalina > Move a content using Migration Assistant. Or, (B.) just restore your Mac from a backup you created prior to this update. Didn't make a backup? If so, take this as a learning experience, knowing to always back up your Mac prior to making any major changes to it(such as an update. That way you can have something to restore your Mac from, should anything go wrong with the update.
Kernel Panic - Restarting every 5 minutes Said:
"As I indicated in my Mac model, a is not a solution for an M1 chip.: b and c don't help our issue. I completely erased everything. And, this Mac hasn't been used too much for something."
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Reinstall the macOS Anew:
See my User Tip: How to Reinstall the macOS Anew - No TMB Prior to Upgrade - User Tip. Format the hard drive with the applicable macOS, on step D.
In Depth:
Pretty much, it is a matter of:
"Kernel Panic - Restarting every 5 minutes: Thank you for your time.: It seems like it's just a useless machine now. No method works."
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You are welcome.
Where from here...
You Need to Get your Mac Serviced...
Contact Apple, and set up a Genius Bar Appointment at your local Apple Store, or see an AASP (Apple Authorized Service Provider) in your local area.
A. Contact Apple Support:
And/Or...
B. Contact an AASP:
You most likely have a hardware issue with the Logic Board. The two Kernel Panics are different which usually indicates a memory issue. The first one is also referencing an SSD issue.
The best you can do with an M-series Mac is to perform a DFU firmware Restore to reset the security enclave chip & system firmware, as well as the internal SSD. Plus it will push a clean copy of macOS onto the internal SSD. Make sure to test this configuration before restoring from a backup, and before installing any third party software. If you still get Kernel Panics under this configuration, then you have confirmed a hardware issue.
Also disconnect all external devices from the laptop just in case one of them is causing a problem.
You can also try running the Apple Diagnostics to see if any hardware issues are detected. A passing diagnostic does not mean the hardware is good so a passing diagnostic is meaningless.
FYI, being able to reproduce the Kernel Panics under those conditions will also make it much easier to get Apple to acknowledge your laptop requires a hardware repair.
zehranrgi Said:
"Hi again. Unfortunately, this solution doesn't work either. I installed the Ventura with a USB bootable option. again, it restarts."
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Thank you or the followup reply.
Run Frist Aid in Disk Utility:
Looking at both reports, it appears you have the drivers installed, yet they are not loading successfully. So, from here, boot in Recovery Mode, and then go to Disk Utility. Once in Disk Utility, select a volume, and then run First Aid, for each and all volumes.
As I indicated in my Mac model, a is not a solution for an M1 chip.
b and c don't help our issue. I completely erased everything. And, this Mac hasn't been used too much for something.
Hi again. Unfortunately, this solution doesn't work either. I installed the Ventura with a USB bootable option. again, it restarts.
Thank you for your time.
It seems like it's just a useless machine now. No method works.
Kernel Panic - Restarting every 5 minutes
