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Hi,
How to return a device purchased from a local Apple Store in the US, which was later taken abroad. Returning to the US is not an option. The salesperson did not inform me that a newer, better model at the same price would be released in 5 days, which I consider deceitful and unfair to the customer.
[Re-Titled by Moderator]
Mac mini, macOS 14.4
If you have an Apple Store in your country, you can ask if they'll accept a return of a US-sold Mac. They may not, but it won't hurt to ask. However, you have only 14 days from the date of purchase to return any product to Apple. If it's been more than that, they won't accept a return no matter the country.
As to your complaint about the salesperson, typically the salepeople in Apple Stores don't get any advance notice of new products. They find out the same day the rest of us do. So you were almost certainly not deceived; the sales rep didn't know.
Regards.
If you have an Apple Store in your country, you can ask if they'll accept a return of a US-sold Mac. They may not, but it won't hurt to ask. However, you have only 14 days from the date of purchase to return any product to Apple. If it's been more than that, they won't accept a return no matter the country.
As to your complaint about the salesperson, typically the salepeople in Apple Stores don't get any advance notice of new products. They find out the same day the rest of us do. So you were almost certainly not deceived; the sales rep didn't know.
Regards.
See Returns & Refunds - Shopping Help - Apple. There is no option to accommodate returns from abroad. Also, Apple Store associates are not privy to upcoming products until they are announced.
wookiee13 wrote:
Hi,
How to return a device purchased from a local Apple Store in the US, which was later taken abroad. Returning to the US is not an option. The salesperson did not inform me that a newer, better model at the same price would be released in 5 days, which I consider deceitful and unfair to the customer.
You'll need to ship it to someone you trust in the US.
Does it need to be same store i bought it or can it be any where the trust person leaves nearby?
How to return a device purchased from local Apple Store in the US?
