You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

is my 27" iMac 2017 model, w/intel failing?

Yesterday iMac worked fine, today it had a blank screen when powered up. I could see external drive lights flashing but nothing else. No sound, no boot, blank screen.


Note: I replaced the internal drive (ran slow but passed tests) with a Lacie 1TB SSD external drive about a year ago and it has worked great.


I tried recovery mode----nothing

I tried safe mode----nothing

So I started unplugging everything not essential and still nothing until I unplugged the power, waited 10 mins and tried again. This time it booted up (slowly) and was working ok for a couple minutes then the screen started flashing (mostly blue) and went back to the sign in screen. I noticed the "safe mode" showing in the top left. I signed in to that and everything seemed to be working. Decided to reboot and see if it would work. It did. I ran disc utility first aid and all passed.


I'm not sure what to test or do next. Suggestions?? Time for a new Mac??


iMac 27″ 5K, macOS 13.7

Posted on Nov 11, 2024 7:41 AM

Reply
4 replies

Nov 11, 2024 10:04 AM in response to ronline1111

ronline1111 wrote:

still nothing until I unplugged the power, waited 10 mins and tried again. This time it booted up (slowly) and was working ok for a couple minutes then the screen started flashing (mostly blue) and went back to the sign in screen.

That is indicative of a failing power supply. You might take it in to the nearest Apple Genius Bar for a free evaluation. Apple won't be able to repair it as it's considered Vintage but they will test it for free. You'd have to take to an Apple Authorized Service Provider for service.  A power supply should not cost a lot, certainly less than a new Mac.


If you are leaning towards a new Mac consider a Mac Mini with a 3rd party 27" 4K monitor w/speakers. That combination will cost up to $500 less than a comparatively configured 24" iMac.


Just some food for thought.


Nov 11, 2024 8:35 AM in response to MartinR

Yes, I agree with MartinR and what he posted/wrote… your external drive may be fine, but the rest of your 27” iMac? No, not good, and to repair it would cost more than buying an Apple certified refurbished or new iMac… I presume you’ve already done and are doing regular backups… if so, time to think about recycling it and going for one of the 2 options i mentioned… or a Mac mini plus cd/dvd drive+ monitor, keyboard, etc …


John B

is my 27" iMac 2017 model, w/intel failing?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.