Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

Hello,


I'm trying to accept the new iCloud terms & conditions on my iPhone SE 2016, iOS 15.8.3, but once I click on "Continue" the loading symbol shows up for a while, until it disappears and nothing else happens. I cannot go back either. The screen is just frozen and I have to kill the settings app in order to use it.


I have tried a hard reset and signing out of my iCloud account. Nothing changed.

I tried signing in https://www.icloud.com in the hopes of getting a prompt to agree to these new terms there but nothing happened.

I do not have multiple iCloud accounts setup under my Mail settings.

I do have the latest iOS available for this specific phone.


I'd appreciate any help I can get (outside of being told to switch to a newer phone. I love my SE, it's an amazing phone that fits my lifestyle.)

iPhone SE

Posted on Nov 16, 2024 3:36 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2025 1:54 PM

Has she tried borrowing a newer device with ios18 from someone and signing into icloud.com with her account in Safari.

NB this is in Safari browser - do NOT sign into the actual device settings with her account!


She will need her old device to generate the 2 factor authentication codes.


37 replies

Jan 23, 2025 12:17 PM in response to SquattingWheat

I also cannot accept “new iCloud Terms & Conditions.

I have an IPad mini with iOS 15.8.3. I am unable to get any more updates on this device.- purchased in 2016

I went to an Apple Store in Sydney Australia last week and spent 2 hours with 2 different technicians. No luck.

My IPad can not send or receive iMessages and can not sync notes or calendar.

This is super annoying and frustrating.

I will be very disappointed to find out if Apple does not try to find a solution to this problem. The IPad works perfectly well otherwise.

Thank you for allowing me to vent.



Feb 16, 2025 2:47 AM in response to LD150

@Apple: if you regularly (as yesterday again) remind us to accept the new terms & conditions, you're kindly requested to establish a way that we can do what you ask for!!! It is now exactly three months ago that this problem was posted here!


I have here iPhone 5 (iOS 10.3.4 (14G61)), iPhone SE (iOS 15.8.3 (19H386)) and iPhone 12 mini (iOS 18.3.1 (22D72)); only on SE the the problem persists – and accepting new T&C on other devices does not accept them for this device. The question is where the bug is – in iOS 15.8.3 or in iPhone SE (or some specific code only in iPhone SE)?


Btw: calendar sync is working: entering events in one of the devices makes them appear in the others – also in SE.

Mar 30, 2025 6:14 PM in response to SquattingWheat

It's now the end of March and apparently no fix for the iOS 15.8.3 iPad user either. This device works perfectly well otherwise, and I've had it for years. I'm not interested in buying new products to replace functional devices, and I'm really irritated that with our innovative tech savviness, we somehow can't support those who have no interest/no additional income/high interest in reducing our carbon footprint, etc. to continuously upgrade their devices. I suppose I will just delete a bunch of stuff I've been storing in my photos which is the only reason I'm paying 2.99/mo. for storage that is no longer supported anyway.

Thanks, Apple, I'll just keep my money instead and use it for something more tangible and worthwhile. Here's an idea for us all: Put down your devices, step outside and smile at the next person you see. It's a beautiful world out there. Let's not miss out on it.

Apr 1, 2025 11:50 PM in response to intalex

Problem is persisting – even after installing iOS 15.8.4 on iPhone SE (1. Gen.).


Question/Idea: is known whether this bug is existing on all iPhone SE still in use – or only on some of them? Could it be that some kind of setting has an influence? Could be some kind of country specific setting, or some explicite app installed etc.? Is known whether apple knows (and is aware of) on which devices the problem exists? Or is apple knowingly and willingly ignoring the problem?

Apr 4, 2025 10:29 AM in response to brbo

@brbo: sorry, you are wrong! Here the problem is NOT an error message to not be able to accept nT&C but that you click on "continue" in that screen and nothing happens – till eternity ... You then only can quit the settings app (by double-clicking the front button and swishing the appropriate sub-screen up).


And it is untrue that these devices do not have the latest iOS. They have the latest iOS that is possible on these devices – it is 15.8.4 now.


And btw: on an iPhone 5 with iOS 10.4.3. you can accept the nT&C without any flaw! And they have an iOS even older.

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Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

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