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User profile for user: Jahfed
Jahfed Author
User level: Level 1
7 points

OpenAI emails not received

platform.openai tries to send emails for confirmation but somehow these emails never arrive in my inbox. Is there anyway I can check if these are blocked by icloud or wrongly sent from openai? If there is any setting I can change in the online icloud mail settings that would make sure that openai always arrive that would be awesome. Please I need some help to be able to enter my account details and my API limit settings.


Thanks in advance.



MacBook Pro 15″, macOS 14.5

Posted on Nov 18, 2024 11:45 PM

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2 replies
User profile for user: TGBYAK
TGBYAK
User level: Level 1
8 points

Nov 21, 2024 10:17 PM in response to Jahfed

I am also experiencing this problem when using the "Hide Me Email" feature and waiting for a "Verify your email" from platform.openai.com.


Information & observed behavior

  1. The behavior of never arriving (as OP described) has persisted over serval days
  2. The "Hide My Email" address' domain I am using is the `@privaterelay.appleid.com` kind (as opposed to the more common `@icloud.com` version, for some reason )
  3. The "Hide My Email" address was created over a year ago IIRC
  4. Previous emails from OpenAI's Platform product have successfully been forwarded through this same privaterelay address.



Debugging Info

  1. I tried sending emails to the same "Hide My Email" address and they were not forwarded to the corresponding email. This included sending from @gmail and non @gmail domains. (I triple checked I spelled & copied the email correctly)
  2. I disabling then re-enableing forwarding through this "Hide My Email"

(in settings > apple account > iCloud > hide my email > {the email} > Forward To > {click the toggle})

3 . maybe impactful The screen with this toggle the email as belonging to ChatGPT via "Sign in with Apple". But this shouldn't;take matter as the accounts are shared, or at least that's how it presents in apple's/openai's UIs when signing up.



Is anyone else experiencing this had different info from above?

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OpenAI emails not received

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