Canceling Apple Music subscription before automatic renewal

Question

Level 1

6 points

Canceling Apple Music subscription before automatic renewal

I signed up for a 5 month free Apple Music Trial on June 26, 2024. The subscription automatically renews on November 25, 2024. I want to cancel the subscription now. I

I've taken the following steps to cancel the subscription unsuccessfully:

How to cancel Apple Music

Go to music.apple.com.
Choose Sign In at the top of the page. If you don't see Sign In, skip this step.
Tap or click the My Account icon.
Choose Settings.
Scroll to Subscriptions and choose Manage.
Choose Cancel Subscription.

If you still need help

If you couldn't cancel your subscription at music.apple.com, cancel your subscription in Settings.
If you pay for Apple Music through Google Play, you can cancel your subscription only in the Apple Music app on your Android device or at play.google.com.

Thanks for assistance.

[Re-Titled by Moderator]

Posted on Nov 22, 2024 10:04 AM

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Answer 1

FoxFifth

Level 10

472,263 points

Nov 22, 2024 11:20 AM in response to Vezzie

You say that you have unsuccessfully taken the steps in your post but don't say what didn't work or why you think it didn't work.

Also note the following:

If the option to cancel a subscription is missing, see the following excerpt from Apple Support article If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Also, a subscription that is already cancelled will typically have wording in fine print similar to "Expires on [date]" rather than "Renews on [date].”

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Answer 2

Vezzie Author

Level 1

6 points

Nov 22, 2024 2:17 PM in response to FoxFifth

Hi, thanks for replying. I went to my account through music.apple.com. I looked at subscriptions and purchases for the year. There was no subscription for Apple Music or a note saying the subscription was cancelled. I also checked Subscriptions under settings on my iPhone and there was only my Apple TV+.

I used your link to go to my account and there is only the Apple TV+ subscription.

I searched through my email for a subscription notification or receipt for Apple Music and didn't find any.

I think I could have cancelled this trial earlier - 2 months ago and didn't make note of it. However, there is no indication that it was canceled as you described. I guess I will see if I get a notification that the trial ended and the subscription was renewed. I'll contact Apple then. Thanks

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