USB problem/Thunderbolt on Mac mini M4

I had the same problem on new mac mini m4 : 1 apple keyboard and 1 optical mouse, both wired and fitted with a simple usb to usb-c adaptor, and connected to any of the front usb-c or rear thunderbolt slots had them disconnected after a while. Using a non-powered usb hub didn't change this.

After lots of tryouts the following works (but don't ask me why) : optical mouse connected to front usb-c slot and apple keybord connected to a non-powered hub connected to rear thunderbolt port. Doesn't work without the hub !

See hardware usb values included

I changed my power settings and I have not seen any further disconnects on the back ports for the last week. Let's hope that it stays that way!

Sounds like the problem is how well USB-C sockets hold plugged-in cables, in general – rather than anything to do with Thunderbolt. I believe in this regards, the Lightning connector was a bit better than USB-C – even though the Lightning connector is not nearly as capable as USB-C.

After much trial and error, the USBC issue is definitely on the rear ports and happens during sleep. I've had constant disconnects of hard drives connected directly (I've tried 3 different drives), usb hubs (I've tried 3, the last one is powered). Plugged in the front, I've not had any problems. It manifests itself when the Mac mini goes into sleep mode. I get the message that my Time Machine drive was ejected incorrectly. Hopefully this is a software bug; not good!

Anyone able to get an answer from Apple support? This is a massive miss on apple's part not to test their USB compatible ports before shipping to the masses.

Had headaches with the m2 MacBook years ago out of the box. Thought things would be different this time but quality continues to slip.

Had two USB drives plugged into rear USB-C ports, one an SSD with a short cable (USB-C to USB-C) used as Time Machine BU, the second was a USB-A through a USB-A to USB-C pigtail with an extended, longer USB cable to the 2nd disk drive. The OS was flagging dismounts with the TimeMachine drive. When I moved the 2nd cable to the front USB-C, the dismounts with the still rear attached TimeMachine SSD went away. IMHO the rear connectors are underpowered to be fully utilized.

PanamaMacUser wrote:

I'm new to Mac. Recently bought a Mac Mini with M4 chip. My problem is with the front ports (not the rear ports). I have an XCellon USBC-4311-2 hub and a wireless Logitech mouse. The mouse stopped working. Switched the hub to one of the back ports and the mouse worked again. After rebooting, the the front ports started working again. Took the computer to a local authorized dealer. They ran some checks and they say all is fine. Today it happened again.

Xcellon – USBC-4311-2 4-Port Slim USB 3.1 Gen 1 Type-C Hub

That's a hub with four USB-A (USB 3.0) ports that attaches to a computer via an uplink cable that has a USB-C connector on the end.

It does not appear to have any provision for operating off its own power supply, which could be a problem. If it is simply distributing USB 3.0 bus power (900mA @ 5V = 4.5W), there might not be enough to go around once you started plugging drives into it. I've seen portable drives that wanted to take 896 mA just for a single drive. If it is hoping to negotiate for higher amounts of power from the host, using USB-C Power Delivery, the description and specifications make no mention of it.

But that shouldn't matter if you are just attaching a keyboard and a mouse – and since the only ports on the thing are USB ones, it shouldn't need a DisplayPort Alt Mode, Thunderbolt, or USB4 signal that is only available on the rear-panel ports of the M4 Mac mini. It should work with any of the Mac Mini's five USB-C ports - front or back.

Update - Replaced the long USB extender cable with adapters with a single "high speed" USB-C to Micro-B Cable (no adapters) and have been using the rear ports without "disconnect" error for a few days.

I'm surprised this thread has seen no posts since early February. I have a Mac mini M4 w/512GB drive and it is basically a brick due to this problem. I've had to completely remove my external USB drives, USB wired or USB wireless (Logitech) keyboards and USB label accessories since they all fail within 30 minutes or so. This is true with the front or back ports. I'm currently only running with a Thunderbolt drive plugged into the back and have to use a small bluetooth Apple keyboard which I don't like. I've reported this to Apple a week ago and they acted surprised and claimed they hadn't heard of the issue. They want me to take it to the Apple Store and I will but not looking forward to hauling all this equipment into the store to set up and wait 30+ minutes for it to act up knowing I'll be leaving their with no remedy to the situation other than possibly a replacement Mac mini that most assuredly will have the same issue. Aargh!

I think it is a physical hardware problem in my case— the rear ports do not provide a secure fit. Slight movement of a cable is enough to disconnect an external drive. In my case, I have a powered OWC 11-Port Thunderbolt Dock (with 2 drives attached) connected to a rear port. I've now tried 2 thunderbolt cables to connect the dock to the rear ports on the M4 Mac Mini and I've tried 2 of the 3 ports.* Both cables and both ports have disconnected with a slight movement of the cables (at the Mac Mini end of the cable). Both cables are new that came with products (i.e. external drive enclosures).

The last thing I'm going to check is to see if the insecure fit problem also exists with an Apple-branded Thunderbolt cable (iow, if the Mac Mini M4 doesn't play nice with non-Apple cables). I have a nearby Apple store, so probably will just take it in to have them see for themselves.

I'd suggest giving your cable the jiggle test to see if the physical port is the problem.

(*I haven't messed with the 3rd rear port because my Home directory is running on an external drive there; it also disconnected once, causing problems, and I'm leaving it untouched with my fingers crossed).

BerkeleyBernie wrote:

I think it is a physical hardware problem in my case— the rear ports do not provide a secure fit. Slight movement of a cable is enough to disconnect an external drive. In my case, I have a powered OWC 11-Port Thunderbolt Dock (with 2 drives attached) connected to a rear port. I've now tried 2 thunderbolt cables to connect the dock to the rear ports on the M4 Mac Mini and I've tried 2 of the 3 ports.* Both cables and both ports have disconnected with a slight movement of the cables (at the Mac Mini end of the cable). Both cables are new that came with products (i.e. external drive enclosures).

It shouldn't be necessary to use something like this. I haven't found it necessary on my Mac, and have no idea how well this gadget works – but in case the link is helpful:

Other World Computing – OWC ClingOn USB Type-C Connector Securing Device

drew_como wrote:

With this thread gaining traction over the last few weeks, I really hope that someone from Apple takes notice.

Apple doesn't normally participate in these forums, except to moderate them. You might want to try to raise the issue through Apple Support or through Apple's Feedback page.

I would suggest including as much specific, helpful information as you can, about

• Which combinations of devices and ports don't work
• Which do

Although most people reporting problems in this thread are having problems with one set of ports (front or back), the people who are having problems with the front ports may be having a different problem (as far as root causes are concerned) than the people who are having problems with the back ports.

I think you've hit the nail on the head here. It has to be the adapters. I bought a whole bunch of them off Amazon. I should've been more discriminating. I will remedy that now.

No thank you to MacWorld, Rumors, Reddit etc Apple trolls publishing junk. Have fun nevertheless! Grabbing popcorn…