I upgraded to a newer operating system, and that did not help. What else can cause this issue?
[Re-Titled by Moderator]
MacBook Pro 13″, macOS 10.15
Your RSSI (raw signal level is an good -57 dB, where -40 I=s right next to your Router, and -75 is unusably low. so you are NOT too far away form your router.
Using two antennas and a modulation pattern with 64 patterns per signalling interval, you have attained a respectable 527 M bits/secs speed.
You have connected on the 5 GHz band, using an 80 MHz channel centered around channel 35, using 802.11ac rules.
This does not appear to be a Mac hardware issue, and not likely a Router issue.
But if you connection is slowing from time-to-time through the day, or getting even slower and disconnecting, that could be caused by other nearby Routers using the same channel. When they start a big data transfer, it could knock you off the air.
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The usual way we do this with ONE Router and No boosters is the set the Router to "automatic" channel selection. Then when the Router powers up, it listens momentarily to what is already on the air, and adjusts to the least-busy channel.
it is not an accident that every debugging procedure starts with "cycle the power to your Router."
The next level we can use is to use the SCAN tool in Wireless Diagnostics to look around at what is visible over the air around the Mac. This has the advantage of showing what is seen at the Mac, which may be slightly different than what is seen at the Router(s).
this is what it looks like:
(drag and drop on Preview to see larger, or make your own)
Click on the channel column to sort by channel. This tells you the nominal channel in use, but every channel also spreads up and down the channel numbers, depending in its channel width. For example, channel 36 at 80 MHz wide spreads to engulf everything up to channel 48. You may need to look up the spectrum spread with some tables, available online. Or post back here and readers can look those up for you.
So you have a new internet service?
Sounds like a call to your service provider may be in order. Have you reached out to them yet?
Oh my gosh you saved my life!!!! I connected the old one from Century Link via Ethernet to the QF set up and the 5G network came up as an option and I am now able to use that on my Macbook!! THANK YOU SO MUCH
Yeah I just spent an hour on the phone again. They said there is no way to get 2.4 or 5 GHz and that basically I should just use a hotspot if I want to use my MacBook.
It shows that computer is connected to the wifi network, and then it cuts out after a few minutes, and we have to reconnect. I shows that the computer is "looking for networks", when we select our new network, the connection happens, but does not last more than 5 minutes or so.
My MacBook Pro computer will not stay connected to our new wifi service - Quantum Fiber. It connects for a few minutes, and then the connection drops. I have updated the operating system, have spoken to Apple support personnel on the phone several times, and nothing seems to help this problem. Before the internet service last Thursday, one week ago, we had no problems sustaining a connection to the internet on the old service.
We have a new upgraded internet service. I have been in contact with Quantum Fiber, and they say that everything is fine on their end. This is an Apple issue. I have spoken to Apple support on the phone several times, and they cannot figure out why this frequent disconnecting is occurring. Any ideas of what to do?
You upgraded your OS to 10.15 Catalina, is that correct?
What macOS version were your using previously?
What year MacBook Pro do you have?
Did your internet service change include replacing your router?
I assume you have restarted the router during your troubleshooting.
This problem could easily be related to your router settings. Did Quantum have you reset the router's configuration or provide you with the instructions for a proper installation?
The internet provider did the installation and connection, brought a new router, and other new equipment. The Quantum installer did all the configuration and installation. Then he had me connect to the new wifi network with my devices, and all seemed to find the new network. Our newer computer (a MacBook Air), my iPad, our iphones, all found the new network, and connected, and stay connected. Just the MacBook Pro, which is a 2017 machine will not hold a connection for very long. How do I check the router settings? If everything else work, it seems like those settings are all correct.
My MacBook Pro is from 2017. I was originally on the Mojave OS when this issue started, and upgraded to Catalina, which was not easy, since the internet on that machine cut in and out during the downloading process, meaning that I had to try over and over to download the entire OS.) This whole issue has been very frustrating! And by the way, before this new installation, the internet worked perfectly on that older machine with its Mojave OS.
I am having an identical issue with my 2017 MacBook. Quantum Fiber was installed Dec 30 and I can’t use my computer longer than 5 min at a time. I’ve tried every single thing I can. QF says they can’t do anything because it’s fine on their end. Have you found a fix?
I'll be honest, a lot of this is over my head. I'm not really sure how to fix or change anything. But I only have the one option for Wi-Fi. When we had Century Link, we had 2 Wi-Fis, one was 5G and one wasn't.
I've reached out to QF 8 times now and they keep telling me it's my computer and that it is not compatible with Wi-Fi 7.
What do I say to QF if I have to reach out yet again?
Here's a photo of the wifi parameters. If it's too blurry to read, I can try to get a clearer image. And unfortunately the image turned from verticle to horizontal. Is this the information you asked for?
Option wifi parameters. Is this what you want to see? Sorry the image turned on its side. If this too blurry to read I can try again. It's a photo, since I couldn't figure out how to take a screenshot of the chart.
Everything you just said is my exact experience. I feel less crazy now, but I still can't get anything to work so after I read through the newer replies here, I may have to have them come out again but I really don't think they'll do anything.
Wi-Fi 7 is backward-compatible to older versions.
Someone said that a Quantum Fiber support rep had blown them off by saying Wi-FI 7 was not supported by some equipment to other. Wi-Fi 7 is completely and utterly beside the point.
that appears to be the Wi-Fi 7 version, which should be fully backward compatible to older versions.
that model simultaneously supports 2.4 GHz, 5 GHz, and 6GHz using up to four antennas. Backward-compatible with all older versions.
Internet connectivity issue on MacBook Pro with Quantum Fiber service
