Internet connectivity issue on MacBook Pro with Quantum Fiber service

You have made a GREAT connection on channel 11, in the very busy and interference-prone 2.4 GHz band. This band has been mostly abandoned by serious computer users, and has been largely relegated to Printers and other Internet of things devices.

signal strength is OK at -52 dB, where around -40 is right next to your Router, and -75 is unusably far away.

your transmit rate has gone up to the highest available using two antennas on this band, 145 M bits sec.

Why did you not connect on a much wider channel in the 5 GHz band ?

quantum Fiber Router should support and provide 5 GHz band, and should allow you to make a much wider and faster connection using more advanced modulation such as 802.11ac or 802.11ax

I'll be honest, a lot of this is over my head. I'm not really sure how to fix or change anything. But I only have the one option for Wi-Fi. When we had Century Link, we had 2 Wi-Fis, one was 5G and one wasn't.

I've reached out to QF 8 times now and they keep telling me it's my computer and that it is not compatible with Wi-Fi 7.

What do I say to QF if I have to reach out yet again?

<< So now I'm thinking it's definitely a problem with my QF connection.>>

it might be. but if is more likely to be a problem between your computer and your Router.

If you would post the parameters, Readers can tell you what is happening in your 'network neighborhood', and whether your router is mis-configured or a whole host of other issues.

<< What do I say to QF if I have to reach out yet again? >>

Wi-Fi 7 is not what you are asking for -- your Mac can't do Wi-Fi 7 either.

What you want, either from Quantum fiddling inside your Router, or you making your own changes inside your Router, is to enable 5 GHz band, and "automatic" channel selection on that band.

Everything you just said is my exact experience. I feel less crazy now, but I still can't get anything to work so after I read through the newer replies here, I may have to have them come out again but I really don't think they'll do anything.

Wi-Fi 7 is backward-compatible to older versions.

Someone said that a Quantum Fiber support rep had blown them off by saying Wi-FI 7 was not supported by some equipment to other. Wi-Fi 7 is completely and utterly beside the point.

You already have a 2.4 GHz connection. your Option Wi-Fi report showed you were using it.

Most folks do not rely on tech support, but simply surf (with a web browser) to the Router address, and log in to the Router adminisration screen directly. Your Router is at 192.168.0.1 according to your report. Sometimes the default username and password is printed on a label on the back of the Router. In other cases, you may need to download the Router manual.

This gives you access to many tools to make changes yourself, instead of relying on folks who do not appear to be very helpful.

¿What make&model Router?

that appears to be the Wi-Fi 7 version, which should be fully backward compatible to older versions.

that model simultaneously supports 2.4 GHz, 5 GHz, and 6GHz using up to four antennas. Backward-compatible with all older versions.

Oh my gosh you saved my life!!!! I connected the old one from Century Link via Ethernet to the QF set up and the 5G network came up as an option and I am now able to use that on my Macbook!! THANK YOU SO MUCH

<< I connected the old one from Century Link via Ethernet to the QF set up and the 5G network came up. >>

that suggests your Quantum 360 Router is not sending on the 5 GHz channel.

as I recall, you were stuck with only a modest 2.4 GHz connection on channel 11, and no way to connect on 5 GHz at all.

you could use Wi-Fi preferences to assign your self a Manual IP address close to, but not identical to that one, and that would get you working again. When you change back to DHCP, it will likely-y stay on the manual IP address you assigned for quite a while.

Have you cycled the Power to your Router OFF, counted to twenty, then power it up again? That SHOULD randomize all the IP address again.

the usual way that tends to be trouble free is to set it to use Dynamic Host Configuration Protocol (DHCP).

when your Mac initially starts up, it asks the router for an IP address from the range of local IP address, and uses that one. If your Mac sleeps, it technically releases that DHCP address. When your Mac wakes up, it asks to 'renew DHCP Address'. if available, the Router says "go ahead and use that" else it sends a different one.

somehow, your network seems to be getting confused, and I don't know why.

if you change the IP address from DHCP to Manual, you can specify your own address near the ones already in use. When you set it back to DHCP, it will likely retain the one you manually assigned, at least for a while.

the pool is generally about 250 address (varying in the lowest octet). so any number form the router address at 192.168 0.1 to 192.168.0.250 should work, unless they clash with an existing device.